Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Guest Experience Agent

Hilton Grand Vacations868 open roles

Where
Las Vegas, NV, United States
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowGuest Experience AgentHilton Grand Vacations · Las Vegas, NV, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hilton Grand Vacations's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.0% of postings close within 7 days. Measured by our own scanner across the market. Hilton Grand Vacations postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.0%7 days
  4. 15.5%14 days
  5. 34.1%30 days
This job: posted yesterday

Hilton Grand Vacations median: 4 days open

The posting

Job Description

Are you looking to grow your career and be rewarded for your successes? Don’t miss this opportunity to join our outstanding Marketing Team and experience the perks of working with an industry leader!

We're seeking highly-motivated, goal-oriented Marketing Team Members who thrive in fast-paced environment. Not only do we offer competitive pay and excellent benefits, we are committed to helping you grow through paid training and leadership development programs.

Description Why do Team Members like working for us:

Day 1 Benefit Eligibility Driven base pay Recognition Programs and Rewards Discounted Hilton hotel rates worldwide! 401(k) program with company match. Paid Sick Days Employee stock purchase program Tuition reimbursement programs Numerous learning and advancement opportunities Daily Pay Option*

Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Responsibilities

The Agent Guest Experience position is charged with researching and organizing information in collaboration with Sales and Resorts and providing response to high level concerns and complaints with emphasis on a satisfactory resolution while adhering to guidelines established by the company. Other responsibilities include:

  • Resolves issues efficiently, effectively, and professionally through all communication methods (e.g., telephone, email, letters, or in person).
  • Handles inbound call and workgroup queues, including Special Needs, Chairman’s Line, Rescission Inquiry and HSM.
  • Conducts full Sales Integrity Process reviews and research of owner/member concerns as presented for resolution.
  • Plan and host conference calls with designated Sales representative and owner/members, and review the contract and notes of the Quality Assurance audio and video taped session.
  • Handles Consumer Advocacy queries, Better Business Bureau inquiries and performs satisfaction check-ups when issues are resolved within another area of the organization.
  • Handles Transitions program inquiries, eligibility requests, logging, data processing and follow-up steps.
  • Logs and routes resort operational failures to the appropriate Resort management to handle and resolve with the owner/member or guest.
  • Gathers and organizes information received relating to medical hardship requests to submit for approval with financial services
  • Makes informed decisions relating to problem solving from members through investigations, observances, and merits.
  • Captures and maintains member feedback in relation to membership.
  • Proactively resolves escalated issues, and provides timely feedback of resolutions.
  • Interacts with relevant departments within the Company to resolve cases assigned.

Qualifications

What ​​are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members!

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

Required Qualifications:

  • High School Diploma or equivalent
  • Organizational and interpersonal skills
  • Proficient in Microsoft Office including Word, Excel and Outlook
  • Excellent customer service skills
  • Capable of moderating meetings between consumer and sales representative
  • Excellent written and verbal communication skills
  • Ability to organize, prioritize and multi-task

Preferred Qualifications:

  • Bachelors Degree
  • 2+ years customer service experience
  • Previous experience working in the timeshare industry
  • Understands the Clarity system, including OnBase, ICBM and I3 requirements is helpful but not required

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Hilton Grand Vacations's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Hilton Grand Vacations's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Hilton Grand Vacations's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.