The posting
Job Description
Our Security Associates provide security coverage for the resort through regular patrols, monitoring, and response to incidents, ensuring the safety of guests, team members, and property assets. The Security Associate plays a key role in both preventative safety measures and incident response, while delivering courteous, professional service in all guest interactions.
A strong commitment to our Spirit of Service culture and Hilton Values is expected in all interactions with guests and team members.
HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits.
Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:
- Salary Range: $23 ~ $24 per hour
- Daily Pay
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities... and more!
Schedule Details:
The Security Department operates seven days a week. You will be assigned to an eight-hour shift within operating hours, which includes weekdays, weekends, and holidays, based on business needs.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
Additional Responsibilities Include:
- Conduct routine patrols of the property, including interior and exterior areas, to identify and address safety or security risks.
- Monitor and protect the property against theft, vandalism, fire hazards, and other safety concerns.
- Respond to incidents, emergencies, and guest concerns, taking appropriate action and notifying leadership or emergency services as needed.
- Investigate security incidents, accidents, and suspicious activity, and complete accurate and timely reports.
- Provide assistance to guests and team members, including directions, general support, and service related requests.
- Monitor access to the property, including key control, visitor access, and restricted areas.
- Maintain security logs, reports, and documentation in accordance with company standards.
- Support emergency response efforts, including first aid, CPR, and coordination with first responders.
- Identify and report safety hazards, equipment deficiencies, or operational risks.
- Assist with asset protection, including monitoring of deliveries, packages, and property equipment.
- Maintain confidentiality of all security related matters.
- Deliver all services with professionalism, discretion, and a guest focused approach.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
To fulfill this role efficiently, you must possess the following minimum qualifications and experience:
- 1+ Years Related Experience
- High School Diploma or equivalent
- Valid State of Hawaii Guard Card
- Valid CPR/First Aid certificate
- Ability to maintain a calm, professional demeanor in high pressure or emergency situations.
- Strong observational skills and attention to detail.
- Ability to assess situations, use sound judgment, and respond appropriately to security or safety concerns.
- Strong verbal and written communication skills.
- Ability to interact professionally and courteously with guests, team members, and external partners.
- Basic report writing and documentation skills.
- Ability to follow procedures and work independently with minimal supervision.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Ability to meet physical demands of the role, including walking, standing, and responding to incidents.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Associate’s Degree or college diploma
- 3+ Years Related Experience
- Prior security, law enforcement, or military experience.
- Experience in a resort, hospitality, or luxury environment.
- Familiarity with security systems, surveillance equipment, and access control.
- Bilingual Japanese conversation skills.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
