The posting
Job Description
The Security Supervisor is responsible for maintaining a safe and secure environment for all team members, members, owners, and guests while following and enforcing all company policies and procedures and providing direction and supervision to Security Officers. The Security Supervisor will assist the Director of Security with training, motivating, coach team members and serve as a role model for the Security department.
Extraordinary People, Exceptional Benefits:
• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision • Recognition Programs and Rewards • Travel Discounts Program • Outstanding Paid Vacation Program and Paid Sick Days • Employee Assistance Program that supports your physical and mental wellbeing • 401(k) program with company match • Tuition reimbursement programs • Employee Stock purchase program • Numerous learning and advancement opportunities • And more!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Responsibilities
- Conducts patrols of the common areas, offices, work and storage areas, as well as being observant and reporting any safety or security deficiencies.
- Responsible for operating and monitoring all security equipment to include radios, Automated External Defibrillator (AED), Personal Protective Equipment (PPE), master keys and the resort’s key card system.
- Responsible for logging all hard keys, visitor badges, parking passes, as well as lost and found property according to the Company policy and procedure.
- Provides continuous professionalism and courtesy with every guest and team member interaction.
- Conducts preliminary investigations and obtains all information, photographs, statements and evidence for incident reports.
- Assigns schedules, shift posts and special assignments for Security Officers.
- Reviews incident reports for accuracy and completeness.
- Conducts shift briefs and training for Security Officers.
- Responsible for maintaining CPR/AED/First Aid certification.
- Responsible for maintaining State of Hawaii Guard Card.
- Responsible for completing all incident and/ or injury reports for submission to Risk Management, HR and Resort Management in a timely fashion.
- Identifies and assists management with trespassing problematic guests, visitors or team members.
- Maintains confidentiality of all security related matters at all times.
- Participates and assists management, as well as first responders in emergency situations.
- Conducts inspections of, and responsible for notifying management if any deficiencies are found with the Security Department’s vehicles or equipment.
- Escorts team members or vendors through secure areas.
- Conducts key and safe assists as assigned.
- Secure rooms, and assist guests with room access.
- Authorize, monitor, and document access to secured areas.
- Maintain confidentiality of reports- documents, release information to authorized individuals
- Follows proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent reoccurrence.
- Ensures that all charges have been properly posted to the appropriate guest folio or master account, balanced and all supporting documentation is attached, reconciling all charges to the ledger.
- Prepares back-up files and closes out shift and day on reservation system, including preparing system for next day business.
- Generates housekeeping reports and prints folios for next day departures.
- Compiles daily revenue reports and files work accordingly.
- Responsible for accurate management of cash funds and daily shift deposits.
- Calculates account balance at month-end and submits to accounting.
- Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies.
- Performs all Front Desk duties including check-in, check-out and cashier procedures in a proper and efficient manner.
- Assists with guest and owner needs and requests always delivering outstanding hospitality.
- Assists with other departmental duties such as bell stand, answering phones, etc. Reports any unresolved problems with owners and guests to management.
- Assists club owners in certain aspects of the club program.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
- Completes all required Company trainings and compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
Qualifications
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
- Active CPR/AED/First Aid Certification (Adult, Infant, and Child) or ability to acquire one within 30-days of hire.
- Computer proficiency in Microsoft Word, Excel and Outlook.
- Excellent customer service skills.
- Proficient in time management; the ability to organize and manage multiple priorities.
- Ability to take initiative and effectively adapt to changes.
- Recognizes an emergency situation and takes appropriate action.
- Able to establish and maintain a cooperative working relation.
- Ability to interpret and create spreadsheets.
- Able to use sound judgment; work independently, with minimal supervision.
- Strong analytical and problem solving skills.
- Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
- Competent in public speaking.
- Performs well with frequent interruptions and/or distractions.
