The posting
Job Description
Exceptional Hospitality Starts with You
About the Opportunity:
We are seeking a dynamic, visionary General Manager to shape the future of luxury hospitality at Conrad Los Angeles. This is an opportunity to inspire excellence, elevate the guest experience, and create unforgettable moments that define modern luxury.
As the driving force behind the hotel, you will lead with passion, empower exceptional talent, champion innovation, and deliver outstanding financial and operational results. You will bring the Conrad brand to life through bold leadership, personalized service, and a culture that celebrates creativity, connection, and excellence.
The ideal candidate is a proven luxury hospitality leader with an entrepreneurial mindset, strong business acumen, and an unwavering commitment to people and performance.
About the Property:
The Conrad Los Angeles is a distinctive luxury destination where bold architecture, contemporary design, and the vibrant spirit of downtown Los Angeles converge. Designed by world-renowned architect Frank Gehry, the hotel is a striking expression of modern luxury, offering guests an immersive experience defined by thoughtful details, exceptional service, and sophisticated style.
Located in the heart of the city’s cultural center, the property features elegantly appointed accommodations, innovative culinary experiences, elevated wellness offerings, and inspiring event spaces designed for both intimate gatherings and extraordinary occasions. With its dynamic setting and connection to LA’s thriving arts, entertainment, and culinary scenes, Conrad Los Angeles offers a fresh perspective on luxury hospitality.
For more information, click HERE.
What are we looking for?
Basic Qualifications
- A minimum of 2 years hotel General Manager experience OR 5 years Hotel Manager experience managing a property with $40M or greater in revenue
- Proven experience leading and managing a luxury property with extensive knowledge of Forbes standards and practices
- Performance driven, with strong leadership capability and proven ability to attract, motivate, lead, inspire and direct a talented team towards driving excellent guest and employee satisfaction results
- Proven ability to strategically drive financial performance and profitability
- Experience managing unionized hotel operations
- Ability to build and maintain successful ownership relationships and partnerships
Preferred Qualifications
- Hilton brand expertise
- Local market experience
Responsibilities
As General Manager, your responsibilities will also include:
- Managing and optimizing hotel operations: You will lead the hotel with strategic oversight of all departments — ensuring alignment with Hilton brand standards. Through effective budgeting, forecasting, and service delivery, you’ll drive operational excellence and a seamless guest experience. By identifying inefficiencies and leveraging guest feedback, you’ll implement targeted improvements that enhance workflow, reduce waste, and elevate service. Your focus on continuous improvement, coaching, and innovation will strengthen team performance and consistently exceed guest expectations.
- Managing commercial financial performance: You’ll take full ownership of the property’s financial performance, including sales, revenue and finance that will lead to growth, cost control, and profitability. This means setting and achieving targets for key performance indicators like GOP and RevPAR, while maintaining strong financial discipline. You'll also collaborate closely with the hotel’s commercial team and lead budgeting, forecasting, and strategic planning processes to ensure sustained financial health and business agility.
- Communicating with key stakeholders: As the primary point of contact for hotel owners and Hilton’s corporate leadership, you will be responsible for maintaining alignment on business goals, operational strategies, and performance expectations. You will deliver regular updates, collaborate on long-term planning, and act as a trusted advisor, ensuring transparency and partnership at every level.
- Leading and developing on-property teams: You will cultivate a high-performing, people-first culture by recruiting top talent, championing diversity and inclusion, and supporting the professional development of every team member. Through performance management, coaching, and recognition programs, you'll inspire engagement, accountability, and continuous growth. Your leadership will empower teams to deliver outstanding service while growing their own careers at Hilton.
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
How We'll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what’s next
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
