The posting
Job Description
Exceptional Hospitality Starts with You
A Hilton Garden Inn General Manager is a thoughtful leader, a brand ambassador, and a champion of dependable, guest-focused hospitality. At the heart of every HGI hotel is a commitment to delivering a consistently clean, comfortable, and well-equipped stay—supported by attentive service and thoughtful amenities that help guests thrive.
About the Hilton Garden Inn Brand
Hilton Garden Inn is the laid-back sophisticated brand offering heartfelt service and award-winning amenities. Always delivering an exceptional experience you deserve with thoughtful service, free hot breakfast and a warm, friendly smile. Every time.
About the Property
The brand new Hilton Garden Inn Jeddah Falastin is a 176-room city hotel located at the intersection of Prince Majid Road and Palestine Road, two of Jeddah’s key transport and commercial routes. The property is well connected, with King Abdulaziz International Airport approximately 11 km away, the high-speed railway linking Jeddah with Makkah and Madinah under 5 km away, and King Abdulaziz University also within 5 km. The hotel is surrounded by commercial offices, retail and automotive businesses, placing it within a busy commercial area. The property offers an F&B outlet and lobby juice bar, as well as 314 sqm of meeting space, a gym and an indoor swimming pool.
Responsibilities
How You’ll Make an Impact
As a General Manager at a Hilton Garden Inn property, you’re not just leading hotel operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Your responsibilities will include:
- Lead with Hilton Garden Inn’s commitment to value-driven hospitality: Oversee all hotel operations to deliver a clean, comfortable, friendly stay—ensuring every guest experience is efficient, consistent, and meets brand standards
- Drive performance and profitability: Manage revenue, budgets, forecasting, and cost controls to achieve financial targets, building business across corporate, government, group, and meetings segments while balancing operational efficiency with guest experience
- Oversee property priorities: Lead pre-opening readiness and establish operational processes and service standards to support a successful opening and brand alignment
- Set and execute strategic direction: Shape short- and long-term goals, making decisions in the best interests of the hotel, the Hilton Garden Inn brand, and Hilton’s long-term vision
- Inspire and develop talent: Build and develop the hotel leadership team and all Team Members, embedding Hilton’s values and fostering a cohesive team ready to deliver from opening
- Strengthen communication and collaboration: Hold regular briefings with the Heads of Department (HOD) team and maintain strong relationships with owners, auditors, and Hilton stakeholders, ensuring clear communication on opening readiness, financial performance, and operational priorities
- Commit to continuous improvement: Uphold and exceed Hilton and Hilton Garden Inn service standards, respond to audits proactively, and drive innovation and operational integrity across the business
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
The ideal candidate is a strategic and hands-on leader, with a strong focus on owner relations, commercial performance, and operational excellence. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Established General Manager with proven hotel leadership experience; previous experience in the GCC is essential
- A track record of driving innovative commercial growth
- Approachable leadership style, strong people management skills, and the ability to build effective teams and manage owner relationships
- Strong commercial, financial, and numerical acumen, including budget management, revenue forecasting, and strategic planning
- Resilience, sound judgment, and the ability to adapt to the local culture while balancing strategic vision with operational execution
- Degree or diploma in Hotel Management or equivalent
- Hotel opening experience and experience in Saudi Arabia are advantageous.
- English Language spoken and Written mandatory and Arabic language skills are an advantage, but not essential.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
