The posting
Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Your meticulous attention to detail and commitment to excellence will help create an unforgettable experience for our guests. As a Housekeeper, you’re not just ensuring the cleanliness of guest rooms – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here’s what you’ll do during a typical day:
- Assist the Director of Housekeeping / Assistant Executive Housekeeper in managing daily departmental operations and assume delegated responsibilities when required.
- Plan and manage staff schedules, daily duty assignments, leave arrangements and manpower deployment.
- Monitor departmental attendance, overtime, productivity and payroll costs to ensure operations remain within budget.
- Oversee the issuance and return of hotel mobile devices, keys and other departmental equipment.
- Ensure daily operational reports, shift handovers and departmental communications are completed accurately and promptly.
- Supervise, guide and support Housekeeping Team Members, including conducting performance evaluations, identifying training needs and providing coaching.
- Conduct regular departmental briefings and training sessions to communicate operational priorities, service standards and procedures.
- Coordinate with Front Office and other departments to ensure VIP, group, early-arrival and priority rooms are inspected and ready on time.
- Monitor room status and follow up with Supervisors to ensure timely completion and release of guestrooms.
- Conduct regular inspections of guestrooms and public areas to ensure cleanliness, maintenance and service quality meet hotel, Hilton brand and Forbes/LQA standards.
- Monitor guestroom inspection scores, identify recurring quality issues and implement appropriate corrective actions.
- Oversee scheduled deep cleaning and periodic maintenance programmes, including carpet, upholstery, mattress, flooring and window cleaning.
- Manage departmental inventories, including guest supplies, operating equipment, furniture, cleaning chemicals and machinery.
- Ensure floral arrangements and plants are maintained in accordance with hotel standards.
- Handle guest feedback and housekeeping-related complaints, ensuring timely follow-up and service recovery.
- Oversee Lost & Found procedures and ensure proper handling and documentation.
- Monitor the performance of outsourced housekeeping manpower, including productivity, attendance, grooming and adherence to hotel standards.
- Ensure Team Members comply with hotel policies, workplace safety requirements, emergency procedures and departmental operating standards.
- Work closely with other departments to resolve operational matters and maintain smooth hotel operations.
- Perform any other reasonable duties as assigned by Management.
- The Management reserves the right to amend this job description according to operational requirements.
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Minimum 3–5 years of relevant supervisory experience in Housekeeping or a similar operational environment.
- Good understanding of housekeeping operations, cleaning procedures and hotel service standards.
- Strong leadership and people management skills, with the ability to guide and motivate a team.
- Good communication, interpersonal and organisational skills.
- Ability to plan, prioritise and manage multiple operational requirements effectively.
- Ability to monitor operational performance, manpower productivity and departmental costs.
- Strong problem-solving skills and the ability to handle guest concerns professionally.
- Positive attitude and commitment to delivering quality service.
- Ability to work effectively in a fast-paced environment and collaborate with different departments.
- Vocational training or relevant qualifications in Hospitality, Housekeeping or a related field would be an advantage.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
