The posting
Job Description
After undergoing a transformative restoration, Waldorf Astoria New York is open and has reignited its magnetic allure. Waldorf Astoria New York is seeking a Waldorf Ambassador to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
What will I be doing?
As a Waldorf Ambassador, you will play a pivotal role in shaping the arrival and departure experience for our guests, ensuring that every interaction reflects the warmth, elegance, and personalized service that define our Forbes 5-Star aspirations. As the first and last point of contact, you will create a lasting impression, embodying the hotel's commitment to anticipatory hospitality and luxury service. Your attentiveness, professionalism, and genuine interest in each guest’s journey will set the tone for an unforgettable stay.
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Warmly welcome guests upon arrival, offering a gracious and personalized greeting while opening doors and assisting with entering and exiting the building
- Assist with luggage handling, including unloading from vehicles, securely transporting to the guest’s room, and loading upon departure in a thoughtful and seamless manner
- Provide a refined and informative room escort, delivering luggage, orienting guests to their accommodations, and ensuring they feel comfortable and well-informed about the hotel's amenities and services
- Anticipate guest needs by offering proactive assistance, remembering preferences, and ensuring each guest is treated with personalized attention
- Coordinate with the Front Desk and Concierge to provide a seamless check-in and check-out experience, ensuring guest requests are met with efficiency and care
- Handle guest inquiries and special requests with attentiveness and professionalism, ensuring prompt resolution and guest satisfaction
- Maintain a pristine arrival and departure area, ensuring the entrance, lobby, and porte-cochère are immaculately presented and organized at all times
- Assist with guest transportation needs, including calling for cars, arranging taxis, and providing directions or recommendations with an informed and courteous approach
- Uphold the highest level of discretion and confidentiality, ensuring a sense of security and exclusivity for all guests
- Collaborate with all hotel departments to ensure seamless communication and service consistency that upholds our luxury standards
Your role as a Waldorf Ambassador will be essential in delivering an arrival and departure experience that exceeds expectations and reinforces the hotel's reputation for world-class hospitality.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Bell/Door Waldorf Ambassador, you’re not just greeting and assisting guests on arrival and departure – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Support seamless arrivals and departures: Greet arriving and departing guests, manage traffic flow at the lobby entrance, and assist with luggage
- Tag and track guest belongings: Read luggage tags, issue claim tickets, and ensure accurate handling and delivery of guest items
- Handle guest items with care: Retrieve, transport, store, and organize guest luggage, packages, and boxes from vehicles and luggage storage areas
- Coordinate transportation needs: Arrange taxis or other guest transportation services upon request
- Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
