The posting
Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Restaurant Manager, you’re not just managing daily operations for one of our hotel dining outlets – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
ESSENTIAL FUNCTIONS
- Interviewing, selecting, training, supervising, counselling and disciplining restaurant staff for the efficient operation of the outlet. Organizing and conducting pre-shift and department meetings communicating pertinent information to the staff, such as house count and menu changes. Schedules and directs staff in their work assignments
- Maximizing restaurant department profitability; implementing effective control of food, beverage, and labour costs and monitoring the restaurant’s budget to ensure efficient operations, including achieving budgeted revenue and labour expenses. Ensuring par stock levels are maintained (by calculating inventory, ordering, retrieving and stocking product). Evaluating cost effectiveness of all aspects of operation. Developing and implementing cost saving and profit enhancement measures.
- Utilizing computers to accurately charge customers create forecast and revenue reports and draft correspondence. Inputs and retrieves data and changes computer procedures and programs of in the system accordingly.
- Moving throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards is met. Verifies temperatures, judges appearance and taste of products, and checks preparation methods to determine quality. Provides guidance for improvement and implements necessary adjustments for consistency.
- Regularly reviews and evaluates the degree of customer satisfaction of the restaurant; recommends and implements new marketing and/or operational policies and procedures when necessary to keep up with demand and market changes; investigates and resolves food quality and service complaints. Interacts positively with customers.
- Responsible for ensuring compliance with all policies and procedures that relate to the restaurant as well as all local, state and federal laws and regulations; responsible for ensuring cleanliness and proper sanitation of all work and service areas.
- Participating in the development, implementation and marketing of new and creative menus to attract a pre-determined customer market; promotes the cross-selling of other hotel outlets and the company.
- Gather guest feedback to address concerns and improve service.
- Analyze menu performance to optimize offerings and pricing.
- Manage relationships with suppliers for timely and quality product delivery.
- Analyze sales and feedback data to identify trends and areas for improvement.
- Create training programs for staff on service standards and product knowledge.
- Coordinate restaurant services for special events and private parties.
- Conduct regular inspections to ensure compliance with standards.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of
the following supportive functions, with the percentage of time performing each function to be solely determined
by the supervisor based upon the particular requirements of the company.
Qualifications
What It Takes to Make the Stay
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Understand menu items and preparation methods.
- Provide excellent service and address guest concerns.
- Supervise staff and foster teamwork.
- Clearly communicate with guests and staff.
- Resolve issues promptly and professionally.
- Multitask and maintain order in a busy environment.
- Ensure standards are consistently met.
- Understand safety protocols and hygiene practices.
- Manage transactions and control costs.
- Handle changes and remain calm under pressure.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.



