The posting
Job Description
Exceptional Hospitality Starts with You
This role is based at our corporate office in McLean, VA
This is your chance to be part of our in-house Hilton Supply Management (HSM) team that supports our brands, owners, and operators! HSM has transformed how supply chain and procurement add value to the hospitality industry, with 16 billion purchasing power, over 4000 suppliers, and support of sustainability, supplier diversity, and responsible sourcing goals.
As the Senior Manager, HSM Enterprise Program, you will play a pivotal role in shaping and elevating HSM's voice across internal and external audiences. Reporting to the VP, Strategy & Business Performance, this role will serve as the bridge between strategy and communication, translating business priorities, growth initiatives, executive messaging, brand positioning, and transformation efforts into compelling narratives that engage stakeholders and drive action.
You will partner with executive leadership, functional teams, marketing, and external agencies to develop and execute integrated communications and social media strategies that strengthen HSM's reputation, support growth objectives, and elevate executive thought leadership.
What you'll do during a typical day:
- Lead the development and execution of HSM's integrated communications strategy, ensuring alignment with business priorities, growth objectives, and strategic initiatives.
- Develop executive-level communications including leadership presentations, keynote content, speeches, talking points, videos, leadership messages, articles, and strategic narratives.
- Create comprehensive communication plans supporting business transformations, strategic initiatives, organizational changes, and growth programs.
- Translate complex business topics, industry trends, and operational initiatives into clear, compelling messaging tailored to multiple stakeholder groups.
- Develop content strategies and messaging frameworks that support HSM's business priorities, value proposition, and market differentiation.
- Lead HSM's social media and digital communications strategy, ensuring content supports brand positioning, customer engagement, and growth goals.
- Develop annual social media plans, content themes, executive visibility strategies, and editorial calendars aligned with HSM priorities.
- Manage executive digital presence, including LinkedIn strategy, content development, speaking engagement amplification, and leadership storytelling.
- Partner with external communications and creative agencies to develop, execute, and optimize communications campaigns, content assets, social media initiatives, and thought leadership programs.
- Oversee HSM communications governance, messaging consistency, brand alignment, and content standards across all channels.
- Measure communications effectiveness through defined KPIs and performance metrics, applying insights to improve engagement and influence.
- Manage communication priorities, timelines, budgets, and agency relationships to ensure successful delivery of strategic initiatives.
How you'll collaborate with others:
- Partner with HSM executive leadership to shape strategic messaging, engagement, and organizational communications.
- Be a trusted advisor to senior leaders on communication strategy, executive positioning, thought leadership, and change management.
- Collaborate with Strategy, Sales, Marketing, Supplier Programs, Category Management, Business Development, and Regional teams to ensure consistent messaging and alignment to business objectives.
- Partner with Marketing and Brand teams to align customer-facing communications, digital campaigns, and brand positioning.
- Work with external communications, public relations, creative, and social media agencies to develop integrated campaigns and maximize communications effectiveness.
- Support executive visibility through preparation for conferences, customer events, media opportunities, leadership forums, and speaking engagements.
- Develop communication frameworks, stakeholder plans, and executive-ready materials that promote awareness and engagement.
Projects you'll take ownership of:
- Executive communications for HSM leadership including business reviews, strategy sessions, town halls, leadership meetings, customer engagements, and industry events.
- Communication strategies supporting HSM's long-term growth agenda, transformation initiatives, and strategic priorities.
- Internal communication programs focused on organizational alignment, engagement, culture, and change management.
- Executive LinkedIn strategy, content development, and programming.
- HSM's social media strategy, content governance, editorial calendar, and agency-supported digital campaigns.
- Conference and event communications including event briefings, speaking materials, executive preparation, and post-event communications.
- Measurement and reporting of communications and social media effectiveness through performance dashboards and metrics.
- Strategic storytelling initiatives that reinforce HSM's value proposition and market leadership across hospitality and targeted growth segments, including luxury, senior living, and cruise.
What It Takes to Make the Stay
You have these minimum qualifications:
- Seven (7) years of experience in corporate, executive, or marketing communications, strategy, consulting, public relations, or a related field
- Five (5) years of experience developing executive-level communications, strategic messaging, presentations, and engagement plans
- Experience in writing, editing, storytelling and presentation development for speaker engagements and articles
- Experience managing external agencies, vendors, and strategic partners
- Travel up to 20%
- Hybrid schedule in McLean, VA
It would be useful if you have:
- Hospitality, procurement, supply chain, B2B services, consulting, or related industry experience
- Experience supporting executive leadership teams and communication strategies for global organizations
- Experience building social media strategies for brands or executive leaders
- Experience managing projects in a large, matrixed environment
- Experience using data to measure communication effectiveness and inform future strategy
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $110,000 – $145,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
