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Server - Full Time - DoubleTree by Hilton Boston Downtown

Hilton1,347 open roles

Where
Boston, MA, United States
Work mode
On site
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Your applicationOpen nowServer - Full Time - DoubleTree by Hilton Boston DowntownHilton · Boston, MA, United States
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The clock on this job

Early applications get read.

9.0% of postings close within 7 days. Measured by our own scanner across the market. Hilton postings stay open a median of 5 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.0%7 days
  4. 15.5%14 days
  5. 34.0%30 days
This job: posted today

Hilton median: 5 days open

The posting

Job Description

As a Full-Time Restaurant Server, you will play an important role in delivering exceptional food and beverage service while upholding Hilton's high standards of hospitality.

Our Restaurant Servers are responsible for providing a welcoming, attentive, and enjoyable dining experience for hotel guests and visitors. This position requires a positive attitude, strong teamwork, attention to detail, and the ability to work efficiently in a fast-paced hospitality environment.

We are looking for an enthusiastic individual who takes pride in providing outstanding guest service, building positive relationships, and contributing to the overall success of our Food & Beverage operation.

Responsibilities

  • Greet and welcome guests in a warm, friendly, and professional manner.
  • Provide attentive and efficient food and beverage service in accordance with Hilton service standards.
  • Present menus, explain daily specials, and make recommendations regarding food and beverage selections.
  • Accurately take guest orders and enter them into the point-of-sale (POS) system.
  • Serve food and beverages promptly while ensuring proper presentation and order accuracy.
  • Monitor guest satisfaction throughout the dining experience and promptly address requests or concerns.
  • Maintain a clean, organized, and properly stocked dining area, including tables, service stations, and restaurant equipment.
  • Process guest payments accurately, including cash, credit cards, and room charges.
  • Assist with restaurant opening and closing duties, including setup, breakdown, and side work.
  • Communicate effectively with Culinary, Food & Beverage, and other hotel departments to ensure seamless guest service.
  • Follow all food safety, sanitation, responsible alcohol service, and hotel safety procedures.
  • Promote a positive team environment by assisting fellow Team Members as needed.
  • Perform additional duties as assigned by Food & Beverage management.

Qualifications

  • Minimum of 2 years of restaurant serving experience preferred, ideally in a hotel, full-service restaurant, or similar hospitality environment.
  • Strong customer service and interpersonal communication skills.
  • Friendly, professional, and outgoing personality with a genuine passion for hospitality.
  • Ability to multitask and remain organized in a fast-paced restaurant environment.
  • Strong attention to detail and ability to anticipate guest needs.
  • Ability to work independently while contributing to a team-oriented environment.
  • Basic knowledge of food and beverage service, including menu presentation and proper serving techniques.
  • Experience operating a restaurant POS system preferred.
  • Ability to handle guest concerns professionally and effectively.
  • Must be available to work a flexible full-time schedule, including weekends and holidays based on business needs.
  • Ability to stand and walk for extended periods and perform the physical duties associated with restaurant service, with or without reasonable accommodation.
  • Responsible alcohol service certification preferred or willingness to obtain certification as required.
  • Commitment to maintaining Hilton's standards of hospitality, professionalism, and guest satisfaction.
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