Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 4 days ago

Service Desk Agent

HireArchi7 open roles

Pay
$1,300 a month
Where
Metro Manila, Philippines, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Desk AgentHireArchi · Metro Manila, Philippines, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HireArchi's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. HireArchi postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

HireArchi median: 2 days open

The posting

Working schedule: Eastern Standard Time/ Pacific Standard Time (Days & Time: TBD)

Work Arrangement: Fully Remote (Work From Home)

Salary: $1,300 Monthly

Employer: An MSP company located in Burbank, California, USA

Position Overview

We are seeking a seasoned Service Desk Agent to join our team. This is not a single-client helpdesk role, you will be supporting adiverse portfolio of business clientsacross multiple industries, each with unique environments, technologies, and SLA requirements. The ideal candidate thrives in a high-velocity, multi-tenant support environment, is comfortable context-switching between client accounts, and brings the technical depth to handle complex issues with confidence and professionalism. If you are passionate about delivering white-glove IT support at scale, this role is for you.

What You'll Do

  • Deliver support across multiple client accounts via phone, email, and ticketing portal with a strong focus on first-contact resolution
  • Triage and manage a high-volume multi-client ticket queue in compliance with client-specific SLAs
  • Troubleshoot and resolve advanced issues across endpoints, Microsoft 365 tenants, networking, and business applications
  • Monitor RMM alerts and respond proactively to prevent client-impacting incidents
  • Handle user onboarding/offboarding, endpoint deployment, policy management, and software updates across client environments
  • Maintain accurate, detailed documentation including time entries, resolution notes, and client-specific SOPs in the PSA platform
  • Escalate complex issues to senior engineers or vendors with thorough documentation and maintain follow-up through resolution
  • Build and maintain strong client relationships as a trusted technical point of contact

Required Technical Skills

  • OS:Windows 10/11 and macOS — expert-level, enterprise/domain-joined environments
  • Microsoft 365:Multi-tenant management — Exchange Online, SharePoint, Teams, OneDrive, licensing
  • Identity Management:Active Directory, Azure AD/Entra ID, MFA, Conditional Access, hybrid environments
  • RMM Tools:NinjaRMM, ConnectWise Automate, Datto RMM, Kaseya, or equivalent
  • PSA/Ticketing:ConnectWise Manage, Autotask, HaloPSA, or ServiceNow
  • Networking:TCP/IP, DNS, DHCP, VPN, firewalls — Meraki, SonicWall, Ubiquiti, or Fortinet experience a plus
  • VoIP:8x8, Cisco, or Mitel support and troubleshooting
  • Endpoint Security:EDR/AV platforms such as SentinelOne, Huntress, or Webroot

Preferred / Bonus Skills

  • Microsoft Intune / Endpoint Manager (multi-tenant)
  • Email security — SPF, DKIM, DMARC, Exchange Admin Center
  • BDR solutions: Datto, Veeam, Acronis, or Axcient
  • PowerShell scripting for automation and user management
  • MSP documentation tools: IT Glue or Hudu
  • Azure or AWS exposure in SMB environments

Requirements

  • 3+ years in an MSP environment— direct MSP experience required
  • Strong multitasking ability managing simultaneous client accounts with varying tech stacks
  • Excellent written and verbal communication — able to translate technical concepts for non-technical users
  • Self-directed and accountable in a fully remote work setting
  • Meticulous documentation habits and disciplined time management
  • Preferred Certifications:CompTIA A+, Network+, Security+ | Microsoft MD-102, MS-900, AZ-900 | RMM/PSA platform certifications a plus
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against HireArchi's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on HireArchi's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    HireArchi's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.