The posting
Director of Contact Center, Director of Intake Location: Jacksonville, FL – This position is onsite Pay: $140,000-$160,000 + bonus opportunities Type: Direct hire Schedule: M-F, 8:00 AM to 5:00 PM EST Team size: ~80 direct reports, including floor manager, trainer, team leads, (2) attorneys, additional support resources, international contractors. Job description: 1. Oversee day-to-day Contact Center operations, ensuring strong team performance, productivity, service quality, and...



