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Open nowPosted 8 days ago

Teknisk Aftersales 1st line supporter hos Quooker – Brug din tekniske flair og skab gode kundeoplevelser

HiTalento ApS

Where
Rødovre, Denmark
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Your applicationOpen nowTeknisk Aftersales 1st line supporter hos Quooker – Brug din tekniske flair og skab gode kundeoplevelserHiTalento ApS · Rødovre, Denmark

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12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 8 days ago

The posting

Om jobbet

Et par af vores kolleger går på deltid grundet studier, derfor søger vi en ny kollega til at indgå i vores AfterSales Technical Support Team på fuld tid, med opstart snarest muligt.

Du har allerede forståelse for hvad en god kundeoplevelse er, og kan fejlsøge med kunden i telefonen, og samtidigt oversætte tekniske udtryk til almindeligt dansk, som alle kan forstå.

Du vil indgå i et friskt team bestående af 10 supportere, fordelt på alle aldre og begge køn. Arbejdspladsen er på vores adresse i Rødovre, arbejdstiden er 8:00-16:00, fredage 8:00-15:30.

Supporten håndteres primært via telefon, sekundært via skriftlige henvendelser. Vi sørger naturligvis for grundig oplæring i vores produkter og IT-systemer, men vi forventer at du allerede er fortrolig med at arbejde professionelt med en computer, og har arbejdet i forskellige IT-systemer i en tidligere stilling.

Eksempler på opgaver i jobbet:

  • Besvare indkommende telefon og mail -henvendelser
  • Oprette kundekort, supportsager, teknikerbesøg, ordrer til forsendelse
  • Behandle supportsager; sager både inden for og uden for garanti
  • Dokumentere og opsummere handlinger i IT-systemet
  • Deltage i vores morgenkonference, løbende træninger/kurser etc.
  • Samarbejde med kolleger og ledere
  • Bidrage til et positivt og samarbejdsorienteret arbejdsmiljø

Hvem er du?

  • Teknisk flair; forståelse for sammenhænge
  • Positivt indstillet – du vil hellere finde muligheder end begrænsninger
  • Gerne to års erfaring med kundesupport, email og telefon
  • Struktureret, selvstændig og er god til at håndtere flere opgaver samtidig
  • Stærk kommunikation; mundtligt og skriftligt
  • Taler og skriver dansk. Norsk/svensk/andet er en fordel, men ikke et krav
  • Erfaring med Dynamics 365 og Navision er en fordel, men ikke et krav

Vi tilbyder

  • Oplæring i produkter, IT-systemer og alt andet du skal bruge i stillingen
  • Lønpakke med pension, sundhedsforsikring og bonusordning
  • Personalegoder: frokostordning, fitness, meditation, fredagsbar og mange sociale arrangementer
  • Et stærkt team med fokus på samarbejde og vidensdeling
  • En flok kolleger der venter spændt, og glæder sig til at byde dig velkommen

Det praktiske

Quooker er beliggende i Rødovre tæt på motorvejen og med bus 166 næsten til døren.

Sådan søger du

Send din ansøgning og CV (gerne pdf). Vi holder samtaler løbende – så søg gerne allerede i dag!

Har du spørgsmål til stillingen, er du velkommen til at kontakte Bo Jensen på tlf. 31506627 eller via email på [email protected] (Bemærk vi modtager kun ansøgninger via systemet)

Vi glæder os til at høre fra dig.

Posting text belongs to the employer. Removal requests: contact us.

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