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Open nowPosted 19 hours ago

Customer Account Administrator

Hitchiner Manufacturing Co., Inc.27 open roles

Where
Corporate - Main Campus, 594 Elm Street, Milford, New Hampshire, United States of America
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Your applicationOpen nowCustomer Account AdministratorHitchiner Manufacturing Co., Inc. · Corporate - Main Campus, 594 Elm Street, Milford, New Hampshire, United States of America

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

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  4. CV RocketApplied on Hitchiner Manufacturing Co., Inc.'s own form.

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The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market. Hitchiner Manufacturing Co., Inc. postings stay open a median of 13 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 19 hours ago

Hitchiner Manufacturing Co., Inc. median: 13 days open

The posting

JOB PURPOSE

The Customer Account Administrator is the day-to-day operational partner to a Key Account Manager, keeping assigned customer accounts running accurately so the Key Account Manager can focus on customer relationships and growth. This role converts customer purchase orders, releases, and schedule changes into accurate sales orders in the ERP system, serves as the customer’s first point of contact for order status and delivery questions, and keeps the Key Account Manager, production control, and the plants aligned on customer demand and delivery commitments.

JOB DUTIES & RESPONSIBILITIES

#

Essential Function

% of Time

1

Enter and maintain customer purchase orders, releases, and schedule changes for assigned accounts in the ERP system, verifying part number, revision, quantity, price, terms, ship-to, and requested date against the quote, contract, or long-term agreement prior to release.

35%

2

Serve as the customer’s first point of contact for order status, delivery dates, expedite requests, and shipping information; issue order acknowledgments and escalate account issues to the Key Account Manager.

25%

3

Partner with production control and plant scheduling to confirm delivery dates, reconcile customer portal and EDI schedules against ERP demand, and communicate at-risk commitments to the Key Account Manager and the customer.

15%

4

Prepare account reporting for the Key Account Manager, including open order book and backlog, on-time delivery, customer scorecards, and forecast changes, and support quote, RFQ, and account review preparation.

15%

5

Maintain customer master data, pricing records, contract and long-term agreement files, and order documentation, handling customer purchase orders, drawings, and specifications in accordance with Hitchiner ITAR and EAR procedures.

10%

Total

100%

REQUIRED QUALIFICATIONS

Education

High school diploma or equivalent required; associate degree in business, supply chain, or related field preferred.

Experience

0–2 years of order entry, customer service, inside sales, or account support experience for Level 1; level advancement based on demonstrated order and account management proficiency and expanded account complexity.

Certifications

None required; ERP system proficiency required for advancement.

KNOWLEDGE, SKILLS & ABILITIES

Proficiency with ERP systems for sales order entry, order maintenance, and demand management. Ability to verify customer purchase orders against quotes, contracts, and long-term agreements and to identify pricing, revision, and terms discrepancies before release. Familiarity with blanket orders, releases, and the distinction between firm and forecast demand. Customer-facing written and verbal communication skills, with the judgment to know when to resolve an issue directly and when to escalate to the Key Account Manager. Ability to work across production control, plant scheduling, shipping, quality, and finance to get timely answers for customers and flag delivery risks early. Attention to detail for ERP data accuracy and order record integrity. Proficiency with MS Office, including Excel, for account reporting, backlog analysis, and schedule reconciliation. Ability to read basic engineering drawings, revision levels, and customer specifications. Ability to maintain confidentiality of customer pricing and to handle export-controlled technical data in accordance with company procedures.

WORKING CONDITIONS

Environment: Primarily office-based; periodic manufacturing floor access for order status and delivery coordination; occasional participation in customer calls or visits with the Key Account Manager. Physical demands: Extended computer and telephone work. Vision – 20/20 or correctable. PPE: Safety glasses, hearing protection, and safety-toed shoes required when accessing production areas.

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