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ClosedPosted 14 days ago

Contact Centre Advisor | Customer Service Advisor | Telesales

Holdcroft14 open roles

Where
Stoke-on-Trent, United Kingdom

This posting closed on 2026-10-23. 14 other Holdcroft postings are live.

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Still open, like this oneLive
  1. Car Sales Executive | Sales Associate | Sales Specialist2d agoHoldcroft · Solihull, United Kingdom
  2. Vehicle Technician | Mechanic4d agoHoldcroft · Stoke-on-Trent, United Kingdom
  3. Car Sales Executive | Sales Associate | Sales Specialist4d agoHoldcroft · Ellesmere Port, United Kingdom
  4. Vehicle Technician | Mechanic4d agoHoldcroft · Ellesmere Port, United Kingdom

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Holdcroft postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 14 days ago

Holdcroft median: 1 days open

The posting

Contact Centre Advisor | Customer Service Advisor | Telesales

Salary: 26,436 + bonus (OTE £32,000)

Location: Stoke-on-Trent

Hours of work: Monday to Friday, 8:30am-5:30pm

We are looking for a customer-focused and results-driven Contact Centre Advisor to join our team at Holdcroft Motor Group. This is an exciting opportunity for an organised and motivated professional who thrives in a fast-paced environment and is passionate about delivering high standards of customer service.

You will play a key role in handling inbound and outbound calls, managing internet enquiries, and ensuring customer service and MOT requirements are met seamlessly.

Your role:

  • Deal with inbound and outbound calls to provide a high standard of customer service when booking customers in for services, MOTs, and repairs across the group
  • Respond quickly and efficiently to customer internet enquiries relating to service and repairs
  • Proactively contact existing customers to discuss and book their service and MOT requirements
  • Establish customer drop-off and collection requirements or arrange alternative transport where necessary
  • Ensure service bookings and appointments are managed efficiently and meet set manufacturer criteria
  • Upsell additional products to customers, such as seasonal products and extras, to hit KPIs

About You:

  • Has previous experience in a contact centre environment
  • Demonstrates excellent customer service and sales skills with a friendly and professional manner
  • Is organised, motivated, and able to achieve targets both individually and as a team
  • Is IT and computer literate with the ability to use company systems effectively
  • Can confidently handle conflicting demands in a busy environment
  • Is passionate about providing exceptional service and supporting business goals

What we offer:

  • Salary structure with enhanced earning potential based on individual performance
  • 31 days holiday
  • Colleague referral bonus scheme (up to £1,000)
  • Opportunities for professional growth and career advancement within a thriving organisation
  • Ongoing training and development programs to enhance your sales skills and product knowledge
  • A supportive and collaborative work environment that values your contributions
  • Employee assistance programme

About Holdcroft Holdcroft Motor Group is a leading automotive retailer committed to delivering exceptional customer service and building long-term relationships with our customers. We invest in our people, offering real career progression, ongoing development, and a supportive working environment where success is rewarded.

Posting text belongs to the employer. Removal requests: contact us.

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