The posting
Job Description
One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.
The Project Manager supports the Vice President, Entertainment by driving strategic priorities, project execution, operational coordination, and executive-level documentation across the Entertainment Department. This management-level individual contributor role maintains visibility to active initiatives across the department, translates strategic objectives into actionable plans, monitors ownership, timelines, risks, and success measures, and produces polished briefings, communications, dashboards, and reference materials. The role partners across Entertainment and with cross-functional stakeholders to keep work aligned to the Entertainment Strategy and Princess Enriched brand initiative while ensuring progress is visible, measurable, and communicated with discretion and professionalism.
Here’s a summary of what Princess is looking for in a Project Manager. Is this you?
Responsibilities:
Strategic Priority Management and Departmental Alignment
- Maintain a clear and current view of active Entertainment Department initiatives and ensure workstreams align to the Entertainment Strategy and Princess Enriched brand initiative.
- Partner with the VP to translate strategic objectives into action plans with ownership, timelines, and success measures.
- Identify gaps between strategic intent and execution, surface misalignment early, and support course correction with the VP and vertical leaders.
- Prepare summaries, progress updates, and management briefings for the VP and senior leadership
Project Leadership and Accountability
- Coordinate active projects within the VP portfolio, tracking status, ownership, timelines, blockers, risks, and dependencies.
- Build and manage tracking tools, dashboards, and reporting frameworks that help the VP and leadership team monitor progress and accountability.
- Proactively follow up with project owners, escalate issues requiring leadership intervention, and keep initiatives moving.
- Lead improvements to operational systems that help the department manage priorities and communicate progress.
Stakeholder Communication and Cross-Functional Coordination
- Draft and manage professional communications on behalf of the VP and department leadership, adapting tone, level of detail, and framing to the audience and sensitivity of the topic.
- Coordinate with Entertainment teams and cross-functional partners including HR, Hotel Operations, Finance, Supply Chain, and Corporate Communications.
- Prepare meeting materials, agendas, briefing documents, follow-up summaries, action items, and owner tracking.
- Maintain discretion and appropriate information scoping across stakeholder groups.
Research, Analysis, and Strategic Support
- Conduct research and analysis in support of VP strategic priorities, including benchmarking, feasibility assessments, and synthesis of guest satisfaction, NPS, and operational performance Information.
- Build presentation decks, strategy overviews, and reference materials for senior leader and cross-functional communication.
- Translate complex information into accessible formats for multiple organizational audiences.
- Prioritize and deliver time-sensitive ad hoc requests with limited oversight.
Knowledge & Skills:
- Scope: This role operates across the Entertainment Department, with visibility into its strategic priorities, active projects, documentation, stakeholder communications, and cross-functional relationships. The role reports to the Vice President, Entertainment and supports alignment to the Entertainment Strategy and Princess Enriched brand initiative.
- Problem solving: The role manages a fast-moving and variable workload driven by VP priorities. Problem solving requires rapid orientation to new topics, identification of missing information, independent judgment, risk identification, escalation discipline, and the ability to produce finished work with minimal revision. The role also requires discretion when handling sensitive stakeholder, organizational, or personnel-related information.
- Impact: This role helps keep department priorities visible, measurable, and moving. By maintaining project tracking, producing clear executive materials, and supporting cross-functional communication, the role enables the VP and department leaders to monitor progress, address blockers, and communicate strategic execution consistently.
- Leadership: This is a management-level individual contributor role with no direct reports. Leadership is exercised through influence, accountability, cross-functional coordination, high-quality execution, and proactive management of timelines, risks, dependencies, and stakeholder expectations.
For all roles:
- Knowledge: Project management principles and practices, task tracking, timeline management, stakeholder coordination, risk identification, workplace policies and procedures, collaboration tools and techniques, and operational context within entertainment, hospitality, or cruise environments.
- Skills: Exceptional written communication, time management, organization, prioritization, research, analysis, synthesis of multi-source information, executive briefing, dashboard/tracking tool development, and Microsoft Office skills.
- Abilities: Ability to maintain reliable and consistent attendance, meet tight deadlines, work with a high degree of autonomy, exercise sound independent judgment, handle confidential information with discretion, lead through influence, build credibility with stakeholders at all levels, and demonstrate professionalism in all interactions.
Essential/Minimum Qualifications:
- Essential: Bachelor's degree in Business Administration, Communications, Project Management, Hospitality Management, or a related field; or equivalent professional experience.
- Preferred: Project Management certification such as PMP or equivalent, or advanced degree in a relevant discipline.
Essential experience required:
- Minimum of 5 years of experience in project management, strategic operations, or a senior leadership support role, with accountability for driving cross-functional initiatives and delivering polished, high-stakes outputs to senior leadership.
- Minimum of 5 years of experience producing high-quality written and strategic documents across professional formats with minimal editing required before distribution or publication.
- Demonstrated experience building and managing operational tracking tools, strategic dashboards, and reporting frameworks in support of a VP or equivalent senior leader.
- Proven ability to manage confidential and sensitive information with discretion and judgment, particularly in environments involving organizational change, restructuring, or personnel matters.
- Established track record of working effectively in fast-paced, ambiguous environments where strategic priorities shift and independent leadership is essential.
- Preferred: Experience in cruise line, hospitality, or entertainment; experience supporting organizational or strategic change; familiarity with collaboration and project management platforms such as SharePoint, Airtable, or equivalent tools.
Travel: No or very little travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Princess office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Princess provides comprehensive and innovative benefits to meet your needs, including:
What You Can Expect
- Cruise and Travel Privileges for You and Your Family
- Health Benefits
- 401(k)
- Employee Stock Purchase Plan
- Training & Professional Development
- Tuition & Professional Certification Reimbursement
- Rewards & Incentives
Our Culture… Stronger Together
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: princess.com/en-us/company-information
Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA)
Princess will provide reasonable accommodation with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected].
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