The posting
Job Description
One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.
The Senior Manager Business Analytics is responsible for using large data sets and complex analysis to answer urgent questions about revenue management. This role involves agile management of a data analytics team to deliver timely, actionable insights. The Senior Manager Business Analytics will work closely with Vice Presidents, Associate Vice Presidents, Directors, and Managers in Revenue Management, as well as the Data Science and Business Intelligence teams, to translate complex business questions into analytical solutions that inform pricing decisions, optimize net ticket revenue, occupancy, and yield, and support revenue-management strategy. The ideal candidate will have strong analytical and problem-solving skills, experience leading analytics teams and complex projects, proficiency in experimental design and working with structured and unstructured data, and the ability to communicate clear recommendations to senior stakeholders.
Here’s a summary of what Princess is looking for in a Senior Manager Business Analytics. Is this you?
Responsibilities:
- Lead and develop the Business Analytics team, setting priorities, allocating work, coaching senior analysts, and managing goals and performance to deliver timely, high-quality analysis.
- Translate loosely defined revenue-management questions into clear analytical objectives, testable hypotheses, and rigorous approaches that address business complexity and stakeholder needs. Lead complex analysis of large structured and unstructured data sets—including pricing, booking, promotion, channel, market, and marketing information—to identify opportunities and risks affecting net ticket revenue, occupancy, and yield.
- Design, oversee, and evaluate A/B tests and other analytical methods to measure market response, validate revenue-management strategies, and improve the quality of pricing decisions. Present findings to senior executives to guide discussion on changes.
- Partner with Revenue Management Vice Presidents, Associate Vice Presidents, and cross-functional stakeholders to prioritize requests, challenge assumptions, communicate findings clearly, and convert analysis into actionable pricing and revenue strategy recommendations.
Knowledge & Skills:
- Scope: This role works closely with the Vice Presidents and Associate Vice Presidents in Revenue Management to answer complex business problems through data and analysis. The analysis provided by the Business Analytics team will be used to inform all Princess pricing decisions, from publicly available rates to channel specific and market specific rates.
- Problem solving: This role will be expected to take loosely formed business questions and turn them into questions and hypotheses that can be answered through complex data analysis. This data may be a combination of well-structured quantitative data as well as unstructured data around promotions, marketing messages, booking terms, etc. The role will be responsible for thinking through all of the complexities of business questions to validate which approach is most meaningful. This may include creating and then assessing A/B tests to understand the market impact of different revenue management strategies. Many stakeholders may provide input, which will need to be prioritized and further questioned.
- Impact: This role will be vital to the revenue management team. The analysis done by the Business Analytics team will be directly used in pricing decisions and to set revenue management strategy. That in turn has a direct impact on the net ticket revenue, occupancy and yields of the company.
- Leadership: This role will directly manage three senior analysts and will be responsible for setting priorities and providing coaching to that senior analysis. The coaching should include career guidance, goal setting and performance evaluations.
For all roles:
- Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
- Skills: Strong time management and organizational skills
- Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.
Essential/Minimum Qualifications:
- Bachelor's degree from an accredited institution in Data Science, Analytics, Statistics, Mathematics, Economics, Computer Science, or a closely related quantitative field.
Essential experience required:
- At least 10 years of progressively responsible experience in business analytics, data science, business intelligence, revenue management, pricing analytics, or a related quantitative field.
- Demonstrated experience leading analytics teams, setting priorities, coaching experienced analysts, and managing performance and professional development.
- Experience translating ambiguous business questions into analytical objectives, testable hypotheses, and actionable recommendations.
- Experience analyzing large, complex structured and unstructured data sets to support pricing, revenue, or other commercial decisions.
- Experience designing and evaluating A/B tests or comparable experimental and causal-analysis approaches.
- Demonstrated ability to influence senior leaders by communicating complex analytical findings clearly and connecting insights to measurable business outcomes.
- Experience managing multiple high-priority analytical projects and stakeholder requests in a fast-paced environment.
Travel: Less than 25% non-shipboard travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Physical Demands:
**This position is classified as “hybrid.” As an in-office role, it requires employees to work from a designated Princess location Mondays through Thursdays. On Fridays you can work from home.
Princess provides comprehensive and innovative benefits to meet your needs, including:
What You Can Expect
- Cruise and Travel Privileges for You and Your Family
- Health Benefits
- 401(k)
- Employee Stock Purchase Plan
- Training & Professional Development
- Tuition & Professional Certification Reimbursement
- Rewards & Incentives
Our Culture… Stronger Together
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: princess.com/en-us/company-information
Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA)
Princess will provide reasonable accommodation with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected].
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