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Open nowPosted today

Customer Compliance Agent

Hollywoodbets70 open roles

Where
Durban, KwaZulu-Natal, South Africa
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Your applicationOpen nowCustomer Compliance AgentHollywoodbets · Durban, KwaZulu-Natal, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hollywoodbets's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Hollywoodbets postings stay open a median of 12 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted today

Hollywoodbets median: 12 days open

The posting

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Customer Compliance Agent to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for ensuring compliance with regards to the Internal Policies, Risk Management Compliance Procedures.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You bring:

  • Completed Matric
  • Computer literate
  • 1-2 Administrative experience

Bonus To Have:

  • Completed or studying towards a diploma/degree, majoring in Compliance, AML, Auditing (Advantageous)

What You’ll Do for The Brand:

Customer Service • Excellent communication skills (verbal and written) • Maintain professional interaction with clients • Maintain high quality standard when handling client interactions.

Compliance/ AML • Review Client KYC documents and complete due diligence checks • Monitor Screening of Politically Exposed persons and Sanction Monitoring and escalate possible matches promptly. • Monitor unusual online client fluctuations based on pre-set parameters and conclude if there are material indicators of the presence of money laundering • Drafting of Suspicious Activity Reports for the submission to the Nominated Officer. • Sample checking marketing adverts and affiliate sites to ensure that they meet the marketing standards and codes as set out by the CAP and the ASA. • Attend to Deposit limit change requests • Review enhanced due diligence requests for SOW etc. • Conduct thorough Source of Wealth reviews • Monitor and identify players that require interactions for safer gambling. • Communicate safer gaming options to identified clients using provided channels of communication. • Ensuring all suspicious transactions are escalated to the senior and relevant reports submitted. • Prepare Data Protection Request promptly and accurately. • Manage data erasure requests. • Adhere to the policy and procedures for complaints and dispute handling.

Other Responsibilities • Maintain accurate records of all Interactions. • Escalating all uncleared queries to seniors timeously. • To remain completely independent and adhere to the confidentiality of the role. • Reporting to Senior Compliance Team Leader. • Ad hoc tasks and requests.

What You’ll Bring To The Team:

  • Communication - Use correct voice tone and apply content according to topic appropriateness. Uses voice to create and hold interest. Speaks with positive tone of voice.
  • Presentation - Demonstrates sound presentations skills to capture attention and maintain interest through an interactive approach.
  • Attention to detail - Demonstrates ability to pay attention to detail.
  • Facilitation - Demonstrates the ability to facilitate workshops in a professional manner.
  • Energy - Demonstrate high energy enthusiasm and motivation in execution of work.
  • Accountability - Follows through and delivers results in spite of obstacles, admits to errors and takes corrective action to avoid repetition. Approaches on work with dedication and high sense of responsibility.
  • Customer orientation - Demonstrates an exceptional level of customer service and quality standard.
  • Coaching - Coaching is the knowledge and skill used to direct, instruct and/or train an employee with an aim to fulfill a goal in order to develop specific skills in an enthusiastic and motivated way.
  • Administration training - Execute a variety of functions with the neighbor business administrative environment. Plan and organize administrative functions proactively. Collect information and ensure accuracy of information.
  • Training - Proficient in training methodologies, curriculum development and soft skills.

So, are you ready to level up, learn and perform at your best? Apply now!

Please note that only candidates who meet the stipulated minimum requirements will be considered.

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  1. A CV for this posting

    Written against Hollywoodbets's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Hollywoodbets's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Hollywoodbets's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

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