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Open nowPosted 571 days ago

E-Commerce Manager (m/w/d) – Kundenzufriedenheit und Support

holz4home5 open roles

Where
Melle
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Your applicationOpen nowE-Commerce Manager (m/w/d) – Kundenzufriedenheit und Supportholz4home · Melle

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on holz4home's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 571 days ago

The posting

Deine Aufgaben

Als E-Commerce Manager (m/w/d) – Kundenzufriedenheit und Support übernimmst du eine Schlüsselrolle in der Sicherstellung eines hervorragenden Kundenerlebnisses und der kontinuierlichen Verbesserung unserer Support-Prozesse. Deine Aufgaben umfassen:

✅ Koordination und Optimierung des Kundenservice-Prozesses im E-Commerce ✅ Bearbeitung von Kundenanfragen über verschiedene Kanäle (E-Mail, Telefon, Social Media, Marktplätze) ✅ Lösungsorientierte Bearbeitung von Kundenbeschwerden und Rückmeldungen ✅ Enge Zusammenarbeit mit anderen Abteilungen (z. B. Lager, Marketing, Vertrieb), um die Kundenzufriedenheit zu maximieren ✅ Erstellung und Analyse von Reports zur Qualität des Kundenservices und zur Identifikation von Verbesserungspotenzialen ✅ Optimierung der Kundenerfahrungen durch kontinuierliche Prozessverbesserungen ✅ Schulung und Betreuung von Service-Mitarbeitern (bei Bedarf)

Dein Profil

Du bringst bereits Erfahrung im E-Commerce und Kundenservice mit und hast eine Leidenschaft dafür, Kunden glücklich zu machen? Dann bist du bei uns genau richtig!

✅ Berufserfahrung im E-Commerce und Kundenservice, idealerweise im Onlinehandel ✅ Erfahrung mit Kundenservice-Software oder CRM-Systemen ✅ Kenntnisse in der Arbeit mit E-Commerce-Plattformen (z. B. Shopify, Amazon, eBay) ✅ Sehr gute Kommunikationsfähigkeiten in Wort und Schrift ✅ Lösungsorientiertes Denken und Problemlösungsfähigkeiten ✅ Hohe Kundenorientierung und Empathie ✅ Organisationstalent und Teamfähigkeit ✅ Stressresistenz und Eigeninitiative ✅ Mindestens 1–2 Jahre Erfahrung im Kundenservice oder E-Commerce

Warum wir?

Bei der holz4home GmbH erwartet dich nicht nur eine spannende Position, sondern auch attraktive Vorteile:

✅ Weiterbildungsmöglichkeiten, damit du dich fachlich und persönlich weiterentwickeln kannst ✅ Mitarbeiterrabatte auf unsere hochwertigen Produkte ✅ Tankgutscheine als Zusatz zum Gehalt ✅ Ein dynamisches Team mit flachen Hierarchien, in dem kreative Ideen willkommen sind

Außerdem bieten wir dir eine leistungsgerechte Vergütung sowie die Möglichkeit, unsere Marken aktiv mitzugestalten.

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  1. A CV for this posting

    Written against holz4home's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on holz4home's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    holz4home's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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