Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 35 days ago

Sr. Manager, Patient Experience

Honest Health9 open roles

Pay
$115,800 – $137,800 a year
Where
Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSr. Manager, Patient ExperienceHonest Health · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Honest Health's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Honest Health postings stay open a median of 31 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 35 days ago

Honest Health median: 31 days open

The posting

Who You Are

You’re a collaborative professional, driven by the potential to make a meaningful impact in healthcare. The challenges of healthcare don’t deter you—instead, you see them as opportunities to find innovative solutions that benefit the partners, people, and communities we serve. Honest Health’s commitment to purpose, innovation, communities, and kindness resonates with you, inspiring you to bring commitment, creativity, and compassion into your work. You’re ready to join a team focused on reimagining primary care for a healthier future that benefits all.

Does this sound like you? Let’s connect.

Who We Are

At Honest Health, we believe in purpose and partnership to lead the transformation in primary care. Our team of healthcare experts and clinicians collaborates with a range of stakeholders—from health systems, physician organizations, and payers to providers, practices, and patients — to deliver innovative solutions that elevate care, control costs, and support long-term health. Guided by our core values, we’re creating a value-driven model that creates lasting benefits for everyone, now and into the future.

For us, that’s just an Honest day’s work.

Your Role

As the Sr. Manager, Patient Experience, you will be responsible for supporting and advancing Honest Health's patient experience measurement strategy through the administration, analysis, and reporting of CAHPS and patient feedback surveys. You will serve as an internal subject matter expert on patient experience performance, translating survey data into actionable insights that support Honest partners, their patients, and success in CMS programs.

This role will report to the Director, Patient Experience and collaborate across Quality, Market Operations, Analytics, and patient-facing teams to ensure accurate reporting, effective survey administration, and meaningful performance measurement. This role plays a critical role in supporting patient experience strategy through data-driven analysis, program management, and operational excellence.

Primary Functions of the Sr. Manager, Patient Experience Include:

  • Serve as the primary operational owner and subject matter expert for CAHPS administration activities across Medicare Advantage, ACO REACH/LEAD, MSSP, and other applicable programs to support partner contracts.
  • Lead activities related to survey administration, measurement, and performance monitoring for specified partners.
  • Manage CAHPS and patient experience survey operations, including vendor coordination, project timelines, survey implementation activities, and annual administration requirements.
  • Develop and maintain recurring reports, dashboards, scorecards, presentations, and executive reporting packages related to patient experience performance.
  • Analyze CAHPS and patient feedback data to identify trends, opportunities, risks, and actionable insights that support improvement efforts.
  • Serve as the primary owner of patient experience reporting and analytics, ensuring data accuracy, consistency, and timely delivery of performance results.
  • Support the development of patient experience improvement resources, toolkits, and best practices by translating survey findings into actionable recommendations and tools.
  • Collaborate across the organization to monitor patient experience performance, evaluate improvement initiatives, and measure outcomes.
  • Communicate performance and insights clearly and effectively to specified external partners and executive leadership to influence results.
  • Perform other related responsibilities as assigned.

How You Qualify

You reviewed the Who You Are section of this job posting and immediately felt the need to read on. This makes you a match for our innovative culture. You accept things change quickly in a startup environment and are willing to pivot quickly on priorities.

  • ​​Bachelor's degree in Healthcare Administration, Public Health, Business, Analytics, or a related field
  • 5+ years of experience in patient experience, healthcare quality, healthcare analytics, survey administration, or performance improvement
  • Experience working with CAHPS, Medicare Advantage, ACO REACH, MSSP, MIPS, or other value-based care programs
  • Strong analytical, project management, and organizational skills
  • Advanced proficiency in Excel and PowerPoint, including development of executive-level presentations and reporting materials
  • Strong presentation skills and experience delivering data insights to external audiences, highly preferred
  • Experience translating complex data into actionable insights and recommendations
  • Strong written and verbal communication skills
  • Experience working with survey vendors, patient feedback platforms, or healthcare performance reporting preferred
  • Occasional travel may be required

The base pay range for this role is $115,800.00 - $137,800.00. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, and organizational needs. Base pay is just one piece of the total rewards program offered by Honest. Eligible roles also qualify for short-term incentives and a comprehensive benefits package.

Honest Health is committed to ensuring fairness, opportunity, strong teams, and full integration of team members into the organization. We take proactive steps to ensure all applicants are considered for employment based on merit, without regard to race, color, religion, sex, national origin, disability, Veteran status, or other legally-protected characteristics.

Honest Health is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should email [email protected] for assistance. Reasonable accommodation will be determined on a case-by-case basis.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Honest Health's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Honest Health's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Honest Health's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.