Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 28 hours agoWe saw it 24 min after it went up

Support Engineer

Honeydew10 open roles

Where
Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSupport EngineerHoneydew · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Honeydew's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.3% of postings close within 7 days. Measured by our own scanner across the market. Honeydew postings stay open a median of 4 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.9%3 days
  3. 8.3%7 days
  4. 15.3%14 days
  5. 34.2%30 days
This job: posted 28 hours ago

Honeydew median: 4 days open

The posting

THE MISSION 💪

Our mission is to ensure that no one in the world has to suffer from a treatable skin disease because of an access issue ever again.

ABOUT HONEYDEW 👋

Honeydew is building a platform for hundreds of millions of people globally to access expertise and science-backed skin treatments, from prescription to retail. Our tech-forward dermatology experience helps people with chronic skin conditions access licensed specialists, FDA-approved treatment, and ongoing support in record time. Honeydew is the future of skin health — digitally native, scientifically rooted, integrated end-to-end, and powered by AI.

THE OPPORTUNITY 📈

When a dashboard incident hits, someone has to answer fast — some of these incidents block care. Today, engineers cover support in rotations that pull a full week away from building. As our Support Engineer, you are the first line of response: you work the incident queue, resolve what you can, and work with engineers on anything that needs to be escalated - providing everything they need. You keep our engineers building and our incidents moving.

WHAT YOU'LL BUILD (YOUR FIRST 6 MONTHS) 🛠

- Ownership of the incident queue: L0 incident handling in Jira Service Management during business hours by day 60, and by day 180 a first response under 30 minutes for care-blocking incidents and under 4 business hours for everything else

- Fewer engineering escalations: at least 40% of incoming incidents resolved without engineering by day 180, with every escalation arriving with repro steps, impact, and scope

- A support knowledge base: AI-assisted runbooks for the 10 most common incident types by day 120, and at least 5 recurring patterns brought to engineering with volume and impact data by day 180

HOW YOU'LL MAKE AN IMPACT

Run the queue. You'll manage the Jira Service Management incident queue, responding quickly and resolving L0 issues yourself.

Escalate cleanly. When an issue needs an engineer, you'll hand it off with repro steps, impact, and scope, so engineers rarely have to come back with questions.

Build the knowledge base. You'll turn incident volume data into runbooks, using AI to publish them faster, and bring recurring patterns to engineering so root causes get prioritized.

Grow into harder problems. Over time, you're expected to resolve more complex issues without escalating.

WHAT WE'RE LOOKING FOR

The Non-Negotiables:

- 2+ years in technical support: helpdesk, application support, or a similar role supporting a web-based product, working incidents from intake to resolution.

- Experience working a ticket queue: daily use of a tool like Jira Service Management, Zendesk, or ServiceNow, including triaging by severity and meeting response-time targets.

- Escalating to engineering: a track record of handing issues to engineers with clear reproduction steps, impact, and what has already been ruled out, then following through to resolution.

- Hands-on troubleshooting: comfortable reproducing issues, reading logs, using browser dev tools, and running basic read-only SQL queries to investigate.

The Nice-to-Haves:

- Experience in healthcare, telehealth, or another HIPAA-regulated environment

- Experience writing knowledge base articles, runbooks, or troubleshooting guides

- Familiarity with AWS, especially CloudWatch logs

- Exposure to pharmacy, e-prescribing, or order fulfillment workflows

- Basic scripting (Python, bash, or similar) to automate repetitive tasks

YOU'LL THRIVE HERE IF…

- You reply fast and keep replying fast, even when the queue is busy

- You can pick the incident that matters most when several arrive at once

- You explain fixes in plain language so people don't have to come back with questions

- You write things down so the next person can run them

- You want to take on harder problems over time rather than hand them off

WHY HONEYDEW?

Real Ownership:

You'll own the incident queue and your response times — this isn't a role where accountability disappears into a committee.

Mission-Critical Work:

When an incident blocks care, how fast you respond matters to the people delivering it.

Total Rewards:

Competitive pay, equity, health benefits, and a fully remote role, plus employee perks and recognition programs.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Honeydew's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Honeydew's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Honeydew's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.