The posting
Job Description
The purpose of this position is to provide strategic and operational leadership for field service operations, overseeing a team of service professionals across Facilities Management contracts and large customer sites. The role is accountable for ensuring contractual obligations are consistently achieved or exceeded while driving customer satisfaction, operational excellence, financial performance, and workforce development. Responsibilities include leading resource planning, performance management, talent development, and continuous improvement initiatives while leveraging Honeywell Building Solutions (HBS) tools, processes, and best practices. The position is responsible for delivering service and project execution in alignment with business objectives, contractual commitments, productivity targets, safety standards, and profitability goals. As a hands-on leader, the role also contributes directly to service delivery while maintaining overall accountability for team performance, customer engagement, and operational outcomes.
Responsibilities
Key Responsibilities
- Lead the delivery of service operations across assigned Facilities Management contracts and customer sites, ensuring contractual commitments are achieved and customer satisfaction consistently exceeds expectations.
- Establish and maintain strong customer relationships, proactively addressing concerns, driving service excellence, and ensuring effective resolution of operational and customer satisfaction issues.
- Review Voice of Customer (VOC) feedback, analyze trends, and implement continuous improvement initiatives to enhance customer experience and operational performance.
- Drive business growth by identifying service enhancement opportunities, system upgrades, maintenance contract expansions, and additional revenue streams in collaboration with customers, sales teams, and service personnel.
- Assume full accountability for the financial performance of the service portfolio, including revenue, profitability, productivity, resource utilization, forecasting, cost control, and achievement of operational KPIs.
- Lead workforce planning and resource allocation to ensure the effective deployment of personnel, tools, equipment, materials, and subcontractors while optimizing operational efficiency and inventory management.
- Drive the implementation of productivity improvement initiatives, digital tools, operational excellence programs, and best practices to improve service delivery, profitability, and customer outcomes.
- Ensure compliance with Honeywell Building Solutions (HBS) global policies, procedures, service standards, safety requirements, and quality management systems across all areas of responsibility.
- Develop, coach, and mentor service team members and supervisors, fostering a high-performance culture focused on accountability, customer centricity, technical excellence, and continuous professional development.
- Establish performance expectations, monitor operational metrics, and implement corrective actions to ensure service quality, productivity, and financial targets are consistently achieved.
- Maximize contract renewal, escalation, and growth opportunities while maintaining customer retention and minimizing contract cancellations.
- Provide operational oversight of project estimates, resource plans, and service delivery strategies to ensure technical feasibility, commercial viability, and successful project execution.
- Ensure service contracts, additional works, shutdown activities, and small to medium service projects are appropriately staffed, planned, and executed within budget and schedule requirements.
- Direct the selection, performance management, and governance of subcontractors and external service providers in coordination with procurement and supply chain teams.
- Act as the primary escalation point for operational, commercial, and customer-related issues, providing leadership and strategic direction to achieve business objectives and customer success.
- Promote and maintain a strong safety culture, ensuring compliance with Honeywell and customer EHS requirements while driving zero-harm operational practices.
Qualifications
YOU MUST HAVE
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline.
- 5-8 years of experience in field service, facilities management, building automation, or a related industry.
- 3-5 years of experience managing or leading service teams with demonstrated success in achieving operational and customer satisfaction objectives.
- Proven experience managing service contracts, resource planning, and service delivery performance.
- Strong understanding of service operations, maintenance practices, and contract execution.
- Knowledge of budgeting, cost control, and contract-level financial management.
- Effective communication and stakeholder management skills, with the ability to build strong customer relationships.
Core Competencies
- Leadership & Team Management - Ability to lead, coach, and develop service technicians and supervisors while fostering a culture of accountability, safety, and high performance.
- Financial Acumen - Ability to understand contract-level financial performance, monitor costs, manage budgets, and implement actions to achieve revenue, margin, and productivity targets.
- Operational Analysis - Ability to evaluate operational data, identify trends and performance gaps, and implement effective corrective actions to improve service delivery.
- Customer Relationship Management - Ability to establish and maintain strong customer relationships, manage escalations, and ensure customer satisfaction and retention.
- Planning & Resource Management - Ability to effectively allocate personnel, materials, tools, and subcontractor resources to meet operational and contractual requirements.
- Continuous Improvement - Ability to drive process improvements, enhance operational efficiency, and promote best practices across service operations.
- Results Orientation - Demonstrated ability to achieve business objectives by overcoming obstacles, making sound decisions, and delivering consistent operational results.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
