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Open nowFirst seen 5 days ago

Department Head, Credit Card Operations (Banking)

Hong Kong Job Consulting220 open roles

Where
Hong Kong, Hong Kong SAR, Hong Kong
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Your applicationOpen nowDepartment Head, Credit Card Operations (Banking)Hong Kong Job Consulting · Hong Kong, Hong Kong SAR, Hong Kong

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Department Head, Credit Card Operations (Banking)

A fast-growing local Chinese Bank with strong presence across Hong Kong, China & overseas is looking for a high-calibre Department Head to be accountable for the overall operations of the Credit Card Centre.

Responsibilities:

  • Oversee AML transactions monitoring and ensure smooth operations of Authorization, Security and Collection teams
  • Conduct and analyze data analysis to understand current fraud trend and recommend action plan to mitigate the fraud losses
  • Develop and educate merchants the proper procedures in card acceptance and raise their alertness to fraudulent card activities
  • Make sound decision on over-limit or problem authorization transactions within delegated authority; attain and maintain a low credit and fraud loss rate by setting up preventive measures and conducting investigation on fraudulent activities such as application frauds, collusion, money laundering, lost & stolen, counterfeit card transactions
  • Develop and implement a strategy to improve the collection of outstanding credit, review collection policies and procedures to avoid excessive outstanding credit
  • Ensure adherence & compliance to all internal policies/guidelines and external regulatory requirements

Requirements:

  • Degree holder major in Banking and Finance, Business Administration or related disciplines
  • Minimum 10 years of experience related to credit card management and possess sound knowledge of credit card products and services
  • Sound knowledge on Codes & Conduct of regulatory bodies, for instance, Code of Banking Practice, HKMA Supervisory Policy manual (SPM, AML/CTF guidelines, PDPO, etc.) and Rules and Regulations of the Card Associations, e.g., Visa, MasterCard and UnionPay, etc.
  • Possess comprehensive knowledge of fraud trend and related market information as well as the products and services provided by the banks
  • Strong interpersonal, communication and people management skills to deal with various levels of staff, peers and other departments
  • Proficiency in both spoken and written English and Chinese including Mandarin

Interested parties please send your resume in word format with current & expected salary and notice period to [email protected]. For details, please feel free to contact San at 9854 0770.

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