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Open nowFirst seen 6 days ago

(Senior) Marketing Manager, Customer Care (Insurance)

Hong Kong Job Consulting220 open roles

Where
Hong Kong, Hong Kong SAR, Hong Kong
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Your applicationOpen now(Senior) Marketing Manager, Customer Care (Insurance)Hong Kong Job Consulting · Hong Kong, Hong Kong SAR, Hong Kong

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hong Kong Job Consulting's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

A fast-moving local Insurance Group is looking for a high-calibre Manager to drive business of e-marketing Centre.

Responsibilities:

  • Contribute to both the strategic and tactical planning of the business to achieve business growth and hit sales targets
  • Demonstrate advanced e-sales/service techniques to team, conduct market research and customer analysis to identify sales opportunities
  • Drive the implementation of business strategies to deliver a differentiated level service to customers
  • Analyze customer service-related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges and to identify opportunities to improve customer service
  • Develop and maintain constructive and cooperative working relationships with key stakeholders
  • Ensure operation procedures are in compliance with the company and regulatory requirements
  • Develop and measure key performance indicators to determine and improve the effectiveness of all business activities
  • Develop and drive a culture that supports coaching, developing and motivating employees to perform to their highest standards

Requirements:

  • University Graduate in any disciplines
  • Rich insurance experience, preferably in General Insurance
  • Pass in the Insurance Intermediaries Qualifying Examination (IIQE paper 1 & 2)
  • Excellent E-business knowledge & experience in Call Centre an advantage
  • Good marketing senses and aggressive in business development
  • Knowledge in wide range of personal lines General Insurance products.
  • Good management skills with over 10 people for over 2 years
  • Able to work under pressure and deal with difficult situations in a friendly manner

Interested parties please send your resume in word format with current & expected salary and notice period to [email protected]. For details, please feel free to contact KK Wong at 6165 8486.

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