The posting
What You Will Do
Member operations
- Guide new members through registration, job requirements, payments, benefits and onboarding
- Interview and screen members on job duties, grooming standards, salary expectations, benefits and overall fit
- Maintain accurate member records and follow up to keep them active and engaged
Job matching and deployment
- Match members to suitable openings using our automated matching system
- Coordinate schedules, confirmations and replacements to make sure shifts and placements are fully covered
- Monitor attendance and resolve issues quickly on the ground
Client operations
- Understand clients’ manpower needs, work schedules and requirements
- Serve as the main point of contact for clients, handling requests, feedback and issues
- Visit client sites and offices to keep service standards high
Supply and demand support
- Post job openings on social media and other platforms to keep the member pool healthy
- Source members and clients through calls, referrals, networking and job fairs
- Work towards individual and team operational targets such as fill rate, response time and member and client satisfaction
What We Are Looking For
- A dependable, service-focused attitude
- Strong communication skills, comfortable on the phone and in person
- A results-driven mindset with the drive to hit targets
- The ability to learn quickly in a fast-paced environment
- Comfort visiting clients’ offices
- Flexibility to be reachable by phone after hours when required, and to work weekends when rostered (you will still get two rest days every week, scheduled around operational needs)



