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Open nowFirst seen 4 days ago

Client Services Specialist

Hopesglobalgetaways564 open roles

Where
Stamford, Connecticut, United States, Remote
Work mode
Remote
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Your applicationOpen nowClient Services SpecialistHopesglobalgetaways · Stamford, Connecticut, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hopesglobalgetaways's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

About the Opportunity

We are looking for motivated individuals who enjoy working with people, researching solutions, and providing dependable support. As a Client Services Specialist, you will help travelers organize the details of upcoming vacations while delivering professional and responsive service throughout the planning process.

Rather than focusing on one part of a reservation, you will assist with a variety of client needs, from gathering initial trip requirements and exploring vacation possibilities to coordinating selected arrangements and preparing clients for departure.

Previous travel-industry experience is not required. Training, supplier education, planning resources, and ongoing guidance are provided for individuals who are ready to learn and develop their skills.

What You'll Be Doing

  • Welcome client inquiries and gather information about upcoming vacation plans
  • Learn about each traveler's preferred destinations, dates, interests, budget considerations, and trip priorities
  • Research hotels, resorts, cruises, transportation, tours, excursions, activities, and vacation packages using approved resources
  • Compare travel products and identify options that meet individual client requests
  • Provide clear information about available choices so travelers can make informed decisions
  • Assist clients with coordinating selected accommodations, transportation, activities, and other travel services
  • Use authorized supplier platforms and company systems to organize requested arrangements
  • Keep individual reservation components organized as vacation plans develop
  • Prepare and share confirmations, schedules, itinerary information, and applicable travel documentation
  • Monitor upcoming deadlines and follow up regarding information or decisions still needed from clients
  • Maintain communication with travelers as their plans progress and departure approaches
  • Respond to questions regarding reservations, schedules, documentation, and trip preparations
  • Assist with routine reservation adjustments, cancellations, date changes, and special requests
  • Review traveler names, dates, services, and reservation information for accuracy and completeness
  • Maintain detailed client profiles, communication notes, requests, and booking records within company systems
  • Continue developing travel knowledge through destination education, supplier resources, and virtual training

What You'll Receive

  • 100% remote opportunity within approved regions
  • Flexible full-time and part-time scheduling options
  • Beginner-friendly onboarding and structured training
  • No previous professional travel experience required
  • Ongoing mentorship and team guidance
  • Access to approved supplier and travel-planning resources
  • Destination education and supplier-learning opportunities
  • Opportunities to develop skills in client service, travel research, communication, and coordination
  • Continued professional development and potential growth opportunities
  • Performance-based incentives and recognition opportunities
  • Access to qualifying travel discounts and industry-related benefits
  • Collaborative virtual team environment
  • Ongoing educational and skill-development resources

Qualifications

We value individuals who are dependable, organized, comfortable communicating with customers, and willing to learn.

  • Strong written and verbal communication abilities
  • Professional, friendly, and customer-focused approach
  • Effective listening and information-gathering skills
  • Ability to build positive relationships with clients
  • Strong organizational and prioritization abilities
  • Careful attention to traveler information, dates, deadlines, and reservation details
  • Ability to manage several client requests and planning responsibilities at the same time
  • Comfortable conducting online research and comparing different options
  • Willingness to learn reservation systems, supplier platforms, and digital tools
  • Comfortable communicating through phone, email, messaging, and virtual platforms
  • Adaptable when travel availability, schedules, or client preferences change
  • Practical problem-solving skills and a resourceful approach to everyday questions
  • Dependable follow-up and effective time-management habits
  • Self-motivated and capable of completing responsibilities independently
  • Basic computer proficiency and reliable internet access
  • Must be at least 18 years of age
  • Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved countries
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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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  4. Every reply, sorted

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