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Open nowFirst seen 3 days ago

Customer Experience Advisor

Hopesglobalgetaways559 open roles

Where
Harrisburg, Pennsylvania, United States, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Experience AdvisorHopesglobalgetaways · Harrisburg, Pennsylvania, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hopesglobalgetaways's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Position Overview

We are looking for personable, service-minded individuals to join our remote team as Customer Experience Advisor. In this role, you will support clients throughout the vacation-planning process by learning what they are looking for, researching suitable options, coordinating requested arrangements, and providing helpful communication along the way.

This is a beginner-friendly opportunity for individuals who enjoy working with people, staying organized, and delivering positive customer experiences. Previous travel-industry experience is not required. Training and ongoing learning resources are provided.

Responsibilities

  • Communicate with clients to understand their vacation preferences, travel dates, interests, and budget, then research accommodations, cruises, transportation, tours, activities, and other suitable options.
  • Help travelers evaluate available choices and coordinate selected services using approved supplier and reservation resources.
  • Keep important trip information organized, including confirmations, schedules, itinerary details, deadlines, and pre-departure information.
  • Provide responsive customer support by answering questions, sharing updates, following up on pending items, and assisting with routine changes or special requests.
  • Maintain accurate client and reservation records while continuing to build destination and supplier knowledge through ongoing education.

What We Offer

  • Fully remote opportunity with flexible part-time and full-time scheduling
  • Beginner-friendly onboarding and training with no previous professional travel experience required
  • Ongoing team guidance and access to supplier and destination education
  • Opportunities to strengthen customer service, communication, research, and organizational skills
  • Professional development and potential growth opportunities
  • Performance-based incentives and recognition opportunities
  • Qualifying travel discounts and industry-related benefits
  • Supportive virtual team environment

Qualifications

  • Strong written and verbal communication skills
  • Friendly, professional, and customer-focused approach
  • Excellent organization and attention to detail
  • Ability to manage multiple client needs and responsibilities
  • Comfortable researching information and learning online platforms
  • Resourceful and adaptable when plans or priorities change
  • Dependable follow-through and effective time-management skills
  • Self-motivated and comfortable working independently
  • Basic computer proficiency and reliable internet access
  • Must be at least 18 years of age
  • Must reside in the US, UK, Spain, Australia, Mexico, or another qualifying regions
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Hopesglobalgetaways's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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