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Open nowFirst seen 5 days ago

Customer Service Consultant

Hopesglobalgetaways564 open roles

Where
Frisco, Texas, United States, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service ConsultantHopesglobalgetaways · Frisco, Texas, United States, Remote
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Role Summary

Are you a strong communicator who enjoys assisting others and finding solutions? We are looking for service-focused individuals to join our remote team as Customer Service Consultant.

In this role, you'll work closely with clients by answering questions, coordinating travel-related requests, and helping ensure a positive experience throughout the planning and booking process. This opportunity is ideal for individuals who enjoy working with people, staying organized, and providing exceptional support in a virtual environment.

No travel industry background is required. We provide comprehensive onboarding, ongoing education, and the tools needed to help you succeed.

Responsibilities

  • Provide friendly and professional support to clients regarding travel plans and reservations
  • Assist with coordinating vacation packages, hotel stays, cruises, transportation, and related travel services
  • Research travel options and availability using approved company systems
  • Review booking details and travel information for accuracy and completeness
  • Communicate with clients through phone, email, and online messaging platforms
  • Help manage travel updates, schedule adjustments, and reservation-related requests
  • Maintain organized records of client communications and travel documentation
  • Participate in virtual training sessions and continuous learning opportunities

What We Offer

  • Fully remote work opportunity
  • Flexible scheduling options
  • Comprehensive training program
  • Access to travel incentives, supplier promotions, and discounts
  • Collaborative and supportive team environment
  • Ongoing mentorship and professional development
  • Advancement opportunities based on performance

Qualifications

  • Excellent customer service and communication skills
  • Strong organizational abilities and attention to detail
  • Comfortable using computers, online platforms, and digital communication tools
  • Reliable internet connection
  • Ability to work independently and manage responsibilities effectively
  • Positive attitude with a willingness to learn
  • Strong problem-solving and time-management skill
  • Must be at least 18 years of age
  • Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain or other approved regions

Ideal Candidates

  • Enjoy helping people and building positive customer relationships
  • Thrive in a remote work environment
  • Are dependable, organized, and self-motivated
  • Appreciate flexibility and schedule control
  • Are interested in long-term growth and skill development
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