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Open nowFirst seen 4 days ago

Exclusive Client Experience Manager

Hopesglobalgetaways564 open roles

Where
Cedar Falls, Iowa, United States, Remote
Work mode
Remote
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Your applicationOpen nowExclusive Client Experience ManagerHopesglobalgetaways · Cedar Falls, Iowa, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hopesglobalgetaways's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

About the Role

We are seeking highly organized, service-driven individuals to join our remote team as Exclusive Client Experience Manager. This role is centered on creating a polished, personalized experience for clients who expect attentive communication, thoughtful coordination, and reliable support throughout the planning process.

You will work closely with clients to understand their preferences, research suitable options, organize selected arrangements, and ensure important details are handled accurately. Previous travel-industry experience is not required. Training and ongoing educational resources are provided.

Key Responsibilities

  • Develop strong client relationships by learning about preferred destinations, travel dates, interests, budget, priorities, and special requests.
  • Research and evaluate premium resorts, hotels, cruises, transportation, excursions, tours, activities, and customized vacation options using approved resources.
  • Coordinate selected services while keeping reservation details, confirmations, schedules, and itinerary information organized and current.
  • Deliver consistent, high-level support by providing updates, responding to planning questions, following up on pending items, and assisting with routine adjustments.
  • Monitor important deadlines, review arrangements for accuracy, maintain detailed client records, and continue building knowledge of destinations and supplier offerings.

What We Offer

  • Fully remote opportunity with flexible part-time and full-time scheduling
  • Comprehensive onboarding and beginner-friendly training
  • No previous professional travel experience required
  • Ongoing team guidance and access to educational resources
  • Supplier and destination learning opportunities
  • Opportunities to develop client relations, communication, research, and coordination skills
  • Professional development and potential growth opportunities
  • Performance-based incentives and recognition opportunities
  • Qualifying travel discounts and industry-related benefits
  • Collaborative and supportive virtual team environment

Qualifications

  • Excellent written and verbal communication skills
  • Strong organizational skills and careful attention to detail
  • Ability to deliver personalized and responsive service
  • Comfortable researching, evaluating, and comparing multiple options
  • Able to manage several client requests, priorities, and deadlines
  • Willingness to learn digital platforms, supplier systems, and new processes
  • Dependable follow-through and effective time-management skills
  • Adaptable and resourceful when client needs or arrangements change
  • Self-motivated and capable of working independently
  • Basic computer proficiency and reliable internet access
  • Must be at least 18 years of age
  • Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or other qualifying regions
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