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Open nowFirst seen 4 hours ago

Travel Customer Care Advisor

Hopesglobalgetaways579 open roles

Where
Daly City, California, United States, Remote
Work mode
Remote
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Your applicationOpen nowTravel Customer Care AdvisorHopesglobalgetaways · Daly City, California, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hopesglobalgetaways's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market. Hopesglobalgetaways postings stay open a median of 7 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.7%30 days
  6. 58.7%60 days
This job: first seen 4 hours ago

Hopesglobalgetaways median: 7 days open

The posting

Position Overview

We are seeking friendly, organized individuals to join our remote team as Travel Customer Care Advisor. In this role, you will provide ongoing assistance to clients as they research, plan, and manage vacation arrangements.

Your focus will be on creating a smooth client experience by answering questions, reviewing available options, coordinating requested services, and making sure important details are handled accurately. Previous professional travel experience is not required. Training and continued support are provided.

Key Responsibilities

  • Communicate with clients to learn about their vacation goals, preferred dates, budget, destination interests, and special requests.
  • Research hotels, resorts, cruises, transportation, tours, excursions, activities, and package options.
  • Help clients compare choices and understand relevant features, inclusions, and booking considerations.
  • Coordinate selected arrangements through approved supplier systems and resources.
  • Keep reservation details, confirmations, schedules, and planning notes organized.
  • Follow up regarding pending decisions, missing information, deadlines, and updates.
  • Assist with routine questions, booking adjustments, and service-related requests.
  • Maintain accurate client records while continuing to develop destination and supplier knowledge.

Opportunity Highlights

  • Fully remote with flexible scheduling
  • Independent opportunity rather than a traditional hourly or salaried employee position
  • Training available for individuals new to the travel industry
  • Ongoing destination, supplier, and product education
  • Access to team guidance and professional development resources
  • Performance-based incentives and recognition opportunities
  • Qualifying travel discounts and industry-related benefits
  • Opportunities to strengthen customer-care, planning, and communication skills

Qualifications

  • Strong written and verbal communication skills
  • Patient, professional, and customer-focused approach
  • Good organization and attention to detail
  • Comfortable conducting online research and reviewing multiple options
  • Strong follow-up and time-management skills
  • Ability to manage several client requests and priorities
  • Resourceful when addressing routine questions or concerns
  • Self-motivated and comfortable working independently
  • Willingness to learn supplier systems, booking platforms, and digital tools
  • Basic computer proficiency and reliable internet access
  • Must be at least 18 years of age
  • Must be legally eligible to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other qualifying countries
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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Hopesglobalgetaways's form

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  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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