The posting
At Horace Mann, we are committed to delivering exceptional service to educators and their families when they need it most. We are seeking a skilled and customer-focused Property Claims Adjuster II to investigate, evaluate, and resolve property claims with accuracy, empathy, and professionalism.
This role is ideal for an adjuster who thrives in handling complex dwelling losses, enjoys problem-solving, and is passionate about delivering an outstanding customer experience throughout the claims process. This role is fully remote, and the training class is scheduled for January 11, 2027.
Key Responsibilities
Claims Investigation & Evaluation
- Investigate complex claims involving fire, water, catastrophe, and other dwelling losses.
- Evaluate claims involving dwelling, unscheduled personal property, and theft events.
- Verify coverage, determine liability, and assess scope of damages.
- Investigate fire and theft cases, partnering closely with the Special Investigative Unit (SIU) when applicable.
- Apply knowledge of repair methods and industry products to evaluate damages accurately.
Estimating & Technical Expertise
- Develop detailed damage estimates using Xactimate, including sketching and multiple pricing updates based on industry standards (Level 2 certification required).
- Reconcile contractor and vendor estimates to ensure accurate claim valuation.
- Work with vendors and contractors to support damage assessment and resolution.
Negotiation & Resolution
- Evaluate claims to determine appropriate value and negotiate settlements in accordance with company best practices.
- Handle claims involving Public Adjusters and attorney representation with appropriate oversight.
- Identify and pursue subrogation and salvage opportunities where applicable.
Customer Experience & Communication
- Provide transparent, timely communication to all parties involved, including policyholders, agents, vendors, and legal representatives.
- Delivering an extraordinary customer experience, reflected in strong claims satisfaction results.
Collaboration & Mentorship
- Act as a mentor within the unit, supporting knowledge sharing and team development.
- Collaborate with internal teams to ensure efficient and compliant claims handling.
Qualifications & Experience
- H.S diploma or GED Required, Bachelor's degree preferred.
- 2+ years of property claims experience required.
- Experience handling complex dwelling losses preferred.
- Strong knowledge of homeowner policies, claims practices, and industry standards.
- Proven ability to handle fire, theft, and catastrophe-related claims.
- Experience working with Public Adjusters and attorney-represented claims preferred.
- Proficiency in Xactimate with Level 2 certification (or equivalent experience).
- Strong understanding of state regulations and compliance requirements.
- Ability to manage multiple claims in a fast-paced environment.
- Maintain required state adjuster licenses.
Skills & Competencies
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- Customer-focused mindset with a commitment to service excellence
- Attention to detail and accuracy
- Ability to collaborate effectively with internal and external partners
Pay Range:
- $57,500 - $79,100.00 annually + bonus
Salary is commensurate to experience, location, etc.
Work location is flexible if approved by the Company except that the position may not be performed remotely from NYC
Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.
We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
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