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Open nowPosted 2 days ago

Desktop Support Engineer

HORIZON GLOBAL SERVICES PTE. LTD.

Pay
SGD 1,500 – SGD 2,500 a month
Where
Singapore
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Your applicationOpen nowDesktop Support EngineerHORIZON GLOBAL SERVICES PTE. LTD. · Singapore

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HORIZON GLOBAL SERVICES PTE. LTD.'s own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 2 days ago

The posting

📌 Job Overview

We are looking for an experienced Deskside Technician – End User Computing (EUC) to provide onsite technical support, troubleshoot hardware and software issues, and maintain end-user computing devices in a corporate environment.

The successful candidate will be responsible for incident resolution, device installation and configuration, inventory management, network connectivity, and ensuring compliance with Service Level Agreements (SLAs).

🔧 Key Responsibilities

  • 🖥️ Onsite Technical Support: Provide onsite technical assistance to authorized users and resolve EUC-related incidents within agreed SLAs.
  • 🛠️ Hardware Troubleshooting: Install, configure, upgrade, repair, and maintain desktops, laptops, monitors, docking stations, and peripherals.
  • 💻 Software Support: Troubleshoot operating system and application issues, including Windows and Microsoft Office 365.
  • 🎫 Incident Management: Log, update, track, and resolve incidents and service requests using ServiceNow or other IT service management tools.
  • 📦 IT Asset Management: Maintain accurate inventory records, track equipment allocation, and manage device replacements.
  • 🌐 Network Connectivity: Troubleshoot LAN, WAN, Wi-Fi, printer, scanner, and corporate network connectivity issues.
  • 🖨️ Printer and Scanner Support: Configure network printers, scanners, IP addresses, print queues, and TCP/IP printing services.
  • 📱 Mobile Device Support: Configure, troubleshoot, repair, and maintain mobile devices and other mobile computing platforms.
  • 🔄 Imaging and Deployment: Support operating system imaging, deployment, upgrades, and migrations using tools such as SCCM and MDT.
  • 💾 Backup and Recovery: Configure and support data backup, recovery, and system restoration processes.
  • 🍎 macOS Support: Assist with macOS device deployment, configuration, and troubleshooting.
  • ⭐ VIP Support: Provide priority technical support for authorized VIP users and their computing, display, communication, and conferencing equipment.
  • 🔍 Problem Management: Identify recurring technical issues, perform root-cause analysis where appropriate, and recommend preventive measures.
  • 🤝 Stakeholder Communication: Communicate technical issues and resolutions clearly to technical teams, end users, and relevant stakeholders.
  • 📊 Reporting and Documentation: Maintain accurate incident records, update the problem management database, and provide timely service updates.
  • ✅ Preventive Maintenance: Perform routine checks and maintenance to ensure the reliability and availability of end-user computing equipment.

🎓 Job Requirements and Qualifications

Essential Requirements

  • Minimum 5 years of relevant experience in deskside support, desktop support, or end-user computing support.
  • Hands-on experience troubleshooting desktops, laptops, operating systems, and peripheral devices.
  • Experience using ServiceNow or a similar IT service management ticketing platform.
  • Experience with IT inventory and asset management.
  • Knowledge of Windows operating systems, including Windows 10 and Windows 7 environments.
  • Experience with operating system imaging and deployment tools such as SCCM and MDT.
  • Good knowledge of Microsoft Office 365 applications.
  • Experience configuring hardware, software, network connectivity, and user access to IT resources.
  • Knowledge of data backup and recovery procedures.
  • Experience supporting mobile computing devices and corporate network printers.
  • Ability to communicate technical information clearly to technical and non-technical users.

Preferred Qualifications

  • Experience supporting macOS devices.
  • Experience working in a large enterprise IT environment.
  • Experience providing VIP or executive-level IT support.
  • Knowledge of incident management, problem management, and SLA-based service delivery.

🏅 Certification

  • CompTIA A+ Certification – Required as specified in the original job requirements.

🧩 Key Skills

  • Deskside Support
  • End User Computing (EUC)
  • Desktop and Laptop Troubleshooting
  • Windows 10 and Windows 7
  • Microsoft Office 365
  • ServiceNow Ticketing Tool
  • SCCM and MDT
  • IT Asset and Inventory Management
  • Hardware and Software Installation
  • Network Troubleshooting
  • LAN/WAN Connectivity
  • Printer and Scanner Configuration
  • macOS Support
  • Mobile Device Support
  • Data Backup and Recovery
  • Incident and Problem Management
  • VIP Technical Support
  • SLA Management

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