Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 17 hours ago

Client Success Manager

Hornblower Group Inc.180 open roles

Where
Westlake Village, CA, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowClient Success ManagerHornblower Group Inc. · Westlake Village, CA, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hornblower Group Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.5%3 days
  3. 8.0%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 17 hours ago

The posting

Position Summary: You will lead our support team, improve how we support customers, manage escalations, and make sure clients receive timely, clear, and helpful responses. This is a hands-on role. We are looking for someone who is comfortable leading the team whilealso jumping in, responding directly to customers, helping solve problems, and staying involved until an issue is resolved. Our clients operate across different industries, countries, and time zones, so strongcommunication, urgency, organization, and follow-through are essential. Duties and Responsibilities:

Lead, coach, and develop the customer support team. Own the overall customer support experience. Respond directly to customer inquiries and escalations when needed. Make sure support requests are handled quickly, professionally, and accurately. Serve as a senior point of contact for key clients. Manage and monitor customer issues through Jira, including priorities, escalations,SLAs, and follow-up. Own Anchor's SLA performance and make sure the team is meeting our supportcommitments. Manage critical Priority 1 issues with a target response within 2 hours and resolutionwithin 48 hours. Manage Priority 2 issues with a target response within 8 hours and resolution within 3–5days. Ensure Priority 3 requests are addressed or responded to within 7 days. Help manage support coverage for a global client base and a support operation that isavailable 7 days a week.Use Slack to coordinate quickly with Engineering, Product, Implementation, and otherinternal teams. Communicate with customers through Gmail and other support channels with clear,professional, and timely updates. Build and improve support processes, escalation procedures, documentation, andinternal workflows. Track support metrics including response times, resolution times, ticket volume, backlog,and customer satisfaction. Identify recurring customer issues and work with Product and Engineering on long-termsolutions. Help build a support model that can scale as Anchor continues to grow globally. Keep customers informed during critical issues and service interruptions. Create a culture of ownership, accountability, responsiveness, and great customer

  Requirements & Qualifications:

5+ years of experience in customer support, technical support, SaaS, or customeroperations. 3+ years of experience leading a customer support team. Experience working with B2B SaaS or another complex technology platform. Strong customer communication and problem-solving skills. Comfortable working directly with customers, including senior client stakeholders. Experience managing escalations and high-priority issues. Strong technical aptitude and the ability to work closely with Engineering and Productteams. Experience working with Jira, Slack, Gmail, and similar customer support andcollaboration tools. Experience managing support KPIs, SLAs, ticket queues, and support operations. Strong written communication skills and attention to detail. A strong sense of ownership and accountability. Ability to stay calm, organized, and responsive in a fast-moving environment.

What Success Looks LikeOur customers should feel confident that when they reach out to Anchor, someone is takingownership of their issue and seeing it through. The support team should have clear expectations, strong processes, and the tools they need tosucceed. Leadership should have visibility into customer issues and support performance. Andcustomers around the world should receive the same high level of service regardless of wherethey operate. We are looking for someone who wants to build a great support organization and is willing to behands-on in making that happen.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Hornblower Group Inc.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Hornblower Group Inc.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Hornblower Group Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.