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Open nowPosted 246 days ago

Ticket & Retail Sales Agent

hornblower160 open roles

Where
Gananoque, ON, Canada
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Your applicationOpen nowTicket & Retail Sales Agenthornblower · Gananoque, ON, Canada

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7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 246 days ago

The posting

Position Summary: The successful Ticket & Retail Sales Attendant will warmly greet guests and distribute boarding passes, answer questions, diligently collect payments and vouchers, and make reservations while maintaining an upbeat attitude.  The Ticket & Retail Sales Attendant reports directly to the Ticket & Retail Sales Manager.   Please note this is a seasonal/contract position.   Crew Benefits:

Competitive Wage Retention Bonus - up to $500.00! Complimentary Cruise Tickets & Uniforms Crew Recognition Awards Crew Referral Program - up to $200.00 per referral Crew Events Paid Training

  Duties and Responsibilities:

 Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers Explain products or services and prices, and answer questions from guests Collect outstanding balances for reservations, and collect payment vouchers from third party distributors Make and confirm cruise reservations using telephones, mail, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available Resolve customer complaints regarding booking, ticketing and special boarding needs Address guests by name and recognize their special occasions Assist with retail inventory and stocking shelves Explain and advertise local products sold in gift shop Use Point of Sale system to cash out guests cruise tickets and retail items purchased Contact guests about changes to their cruise date, time or departure location Follows all safety policies, departmental policies, and service standards Adheres to all health and safety regulations Additional job duties as assigned

  Requirements & Qualifications:

O.S.S.D. or equivalent as recognized by the Ministry of Education Must have a minimum of one (1) year customer service experience Required to use computers and computer applications such as Microsoft Word & Excel Must have excellent oral communication skills – expression, listening and comprehension Must be able to read and write English; will be required to enter, transcribe, and/or maintain information such as special requests and cruise manifest information in electronic form Cash handling / basic math skills are required; agents collect money from guests, and return proper change Must be reliable, responsible, and dependable Will work for extended periods without sitting Will be required to be available for work on all major holidays Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs) Must possess a service orientation Must be careful about details and thorough in completing tasks Must deal calmly and effectively with high-stress situations If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire)

City Cruises Canada does not use AI technology in any part of the recruitment process.     #CityCruisesCAN

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