The posting
Housekeeping Leadership | Patient Experience | Hospital Operations
About Hospitality Health ER
Hospitality Health ER is a freestanding emergency room focused on delivering high-acuity emergency care with an elevated patient experience. We combine fast, efficient medical care with a hospitality-driven culture where patients feel seen, supported, and cared for from the moment they walk through the door.
Our team members are expected to lead with professionalism, urgency, teamwork, and compassion in a fast-paced 24/7 healthcare environment.
At Hospitality Health ER, every employee contributes to the patient experience.
We are seeking an Environmental Services Supervisor to lead our EVS team in maintaining a clean, safe, welcoming, and patient-centered environment. This position is responsible for supervising daily operations, ensuring quality standards are met, developing team members, and holding staff accountable to expectations.
This is a hands-on leadership role. The ideal candidate is comfortable coaching employees, conducting quality inspections, addressing performance concerns, and stepping in to support the team when needed. Success in this position requires strong communication skills, attention to detail, operational awareness, and a commitment to excellence.
We have current opportunities at both our Longview and Tyler facilities.
What You'll Do
Team Leadership & Accountability
- Supervise, coach, and develop EVS team members
- Conduct routine rounding, inspections, and quality audits
- Provide real-time coaching and performance feedback
- Assist with onboarding and training of new hires
- Address attendance, performance, and policy concerns promptly
- Promote a culture of teamwork, accountability, and service excellence
Operations Management
- Coordinate daily staffing assignments and workflow
- Ensure patient rooms, public areas, and support spaces meet cleanliness standards
- Adjust priorities based on facility needs, patient census, and operational demands
- Assist with scheduling, shift coverage, and departmental communication
- Collaborate with facility leadership to address operational concerns
Quality, Safety & Compliance
- Ensure compliance with infection prevention and cleaning protocols
- Monitor completion of cleaning logs, inspections, and required documentation
- Identify and report maintenance, safety, and supply concerns
- Maintain inventory awareness and communicate supply needs
- Support investigations and corrective action processes as needed
Qualifications
Required
- Previous EVS, housekeeping, hospitality, or environmental services experience
- Prior supervisory, lead, or management experience
- Ability to coach, develop, and hold employees accountable
- Strong communication and organizational skills
- Ability to work independently and make sound decisions
- High School Diploma or GED
- Ability to read, write, and communicate effectively in English
Preferred
- Bilingual (English/Spanish)
- Healthcare environmental services experience
- Knowledge of infection prevention standards
- Experience leading teams in a hospital, healthcare, hotel, or hospitality environment
What Success Looks Like
- High cleanliness and quality inspection scores
- Consistent staffing coverage and team engagement
- Strong accountability and follow-through
- Positive patient and employee feedback
- Safe, organized, and well-maintained facilities
Benefits
We believe exceptional people deserve exceptional support. Hospitality Health ER is committed to creating an environment where employees feel valued, supported, and empowered both professionally and personally.
Our benefits and culture are designed to reflect the same level of care and hospitality we strive to provide our patients every day.
What We Offer
- Comprehensive medical coverage with 100% of employee premiums paid by the company
- $0 deductible healthcare plan with access to $0 out-of-pocket costs for eligible care and prescriptions through our benefit structure
- 401(k) with company match
- Annual bonus opportunities
- Paid time off
- A supportive, team-oriented culture that values creativity, initiative, and genuine human connection
- Employee celebrations, themed events, and a hospitality-driven environment that prioritizes both patient and employee experience
- Leadership that encourages growth, autonomy, and thoughtful decision-making
- The opportunity to help shape and elevate one of the most unique patient experience cultures in emergency healthcare
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.
