The posting
Welcome Every Patient. Set the Tone. Make Every First Impression Count.
We're looking for a compassionate, service minded Patient Registrar to join our Galveston team on a part-time basis. As one of the first people patients and families encounter, you'll help create a welcoming, organized, and reassuring experience from the moment they arrive.
This role combines exceptional customer service, communication, and organization in a fast paced Emergency Department where every interaction matters.
Some days you'll spend your shift welcoming patients, assisting families, and coordinating registration.
Other days you'll answer phones, support the clinical team, and help keep patient flow moving efficiently.
No two days look exactly the same.
If you enjoy helping people, solving problems, and creating exceptional patient experiences, we'd love to meet you.
Front Desk Operations | Patient Registration | Exceptional Patient Experience
About Hospitality Health ER
Hospitality Health ER is a freestanding ER in Galveston, TX that provides personal attention to every patient through first class care and exceptional hospitality. We believe healthcare is about more than treating medical conditions. It is about creating an experience where every patient and family member feels welcomed, respected, and genuinely cared for from the moment they walk through our doors.
Our team thrives in a collaborative environment where everyone is willing to step in, lend a hand, and support one another during the busiest moments. Every interaction matters, and every employee plays a vital role in creating the exceptional patient experience that defines Hospitality Health ER.
If you are looking for an opportunity to make a meaningful impact in a fast paced healthcare environment, we'd love to meet you.
What You'll Do as the Patient Registrar
As a Patient Registrar at Hospitality Health ER, you will:
- Welcome patients and visitors with warmth, professionalism, and compassion
- Deliver the exceptional patient experience that defines Hospitality Health ER
- Complete patient registration accurately and efficiently
- Answer incoming calls and assist patients with professionalism and empathy
- Document patient information thoroughly and accurately
- Perform general administrative duties including data entry, filing, scanning, copying, and other office responsibilities
- Coordinate communication between patients, providers, nurses, and other team members
- Adapt quickly to changing priorities while maintaining accuracy and professionalism
- Maintain a clean, organized, and welcoming reception area
- Support the clinical team and assist with additional responsibilities as needed
What We're Looking For in the Patient Registrar
We're looking for someone who:
- Enjoys building meaningful relationships with patients
- Communicates with confidence, compassion, and professionalism
- Remains calm and organized during busy periods
- Provides exceptional customer service with every interaction
- Takes initiative and anticipates the needs of patients and the clinical team
- Thrives in a collaborative healthcare environment and is always willing to help wherever needed
Qualifications for the Patient Registrar
- High school diploma or GED required
- Previous customer service, hospitality, medical office, patient registration, front desk, or receptionist experience preferred
- Strong computer skills, including Microsoft Office and data entry
- Excellent communication and organizational skills
- Ability to multitask while maintaining accuracy in a fast paced environment
- Ability to work independently and collaboratively as part of a team
- Flexibility to work a rotating schedule, including evenings, weekends, and holidays as needed
- Demonstrates integrity, professionalism, and reliability in all aspects of the role
Why Hospitality Health ER?
Unlike a traditional receptionist role, you'll become an essential part of the patient experience from the very first interaction.
Every smile, every conversation, and every act of kindness helps create a calm, welcoming environment during what is often one of the most stressful moments in a patient's life.
You'll help patients feel informed, supported, and cared for while working alongside an exceptional team that believes hospitality is just as important as clinical excellence.
If you enjoy making a positive first impression and helping people during meaningful moments, you'll find purpose in the work you do every day.
Because here, hospitality is healthcare.
Compensation & Benefits for the Patient Registrar
We believe exceptional people deserve exceptional support. Hospitality Health ER is committed to creating an environment where employees feel valued, supported, and empowered both professionally and personally.
Our benefits and culture reflect the same level of care and hospitality we strive to provide every patient who walks through our doors.
What We Offer
- Competitive compensation
- Night shift differential
- 401(k) with company match
- Annual bonus opportunities
- Additional benefits for full time employees
- A supportive, team oriented culture that values creativity, initiative, and genuine human connection
- Employee celebrations, themed events, and a hospitality driven environment that prioritizes both patient and employee experience
- Leadership that encourages growth, autonomy, and thoughtful decision making
- The opportunity to help shape one of the most unique patient experience cultures in emergency healthcare
At Hospitality Health ER, we believe culture matters. We work hard, support one another, celebrate wins together, and strive to create an environment where people genuinely enjoy coming to work.
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.
