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Open nowPosted 47 days ago

ANALISTA DE SUPORTE

hosplog41 open roles

Where
BARUERI, SP, BR
Work mode
On site
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Your applicationOpen nowANALISTA DE SUPORTEhosplog · BARUERI, SP, BR

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on hosplog's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 47 days ago

The posting

Buscamos um(a) Analista de Suporte de TI Jr. para integrar nossa equipe de Tecnologia da Informação, atuando no atendimento aos usuários, resolução de incidentes e requisições, manutenção do ambiente de TI e apoio às equipes de infraestrutura e sistemas.

O profissional terá contato direto com usuários e unidades da operação, apoiando atividades relacionadas a hardware, software, sistemas, servidores, redes, backups e segurança da informação.

Principais responsabilidades Atender e solucionar chamados de suporte técnico de 1º e 2º nível; Realizar diagnóstico e troubleshooting de problemas de hardware, software, rede e sistemas; Prestar suporte aos usuários presencialmente e por acesso remoto; Instalar, configurar e realizar manutenção de computadores, notebooks, impressoras e periféricos; Configurar e administrar usuários, grupos e permissões em ambiente Windows/Active Directory; Apoiar atividades relacionadas ao Microsoft 365, Outlook, Teams e demais ferramentas corporativas; Realizar configuração e troubleshooting de redes TCP/IP, DNS, DHCP e conectividade; Realizar instalação, configuração e atualização de sistemas e aplicativos; Registrar, acompanhar e documentar chamados na ferramenta de atendimento; Escalar incidentes para as equipes responsáveis quando necessário; Apoiar rotinas de inventário e controle de ativos de TI; Auxiliar em atividades de manutenção preventiva e organização do ambiente de TI; Apoiar projetos e atividades da equipe de infraestrutura; Cumprir procedimentos de segurança da informação e políticas internas.

Ensino superior cursando ou completo em Tecnologia da Informação, Redes, Sistemas de Informação ou áreas correlatas; Experiência anterior em suporte técnico de TI; Conhecimentos em Windows 10/11 e Windows Server; Conhecimentos básicos de Active Directory; Conhecimentos de redes TCP/IP; Conhecimentos básicos de DNS e DHCP; Conhecimentos em Microsoft 365 e Outlook; Conhecimentos de hardware e manutenção de computadores; Boa capacidade de diagnóstico e resolução de problemas; Boa comunicação e relacionamento com usuários.

Diferenciais Conhecimento em PowerShell; Experiência com ambiente Active Directory / Entra ID; Conhecimentos em virtualização, como Hyper-V ou VMware; Conhecimentos básicos de firewall, VPN e redes; Experiência com ferramentas de monitoramento; Conhecimento em ITIL; Experiência com ferramentas de gerenciamento de chamados; Certificações Microsoft ou de infraestrutura.

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