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Open nowFirst seen 12 hours ago

Food & Beverage Supervisor

hotelindigodallasdowntown6 open roles

Where
Dallas, TX
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Your applicationOpen nowFood & Beverage Supervisorhotelindigodallasdowntown · Dallas, TX

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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 12 hours ago

The posting

Absolutely. Here is a hotel-specific Food & Beverage Supervisor job description that you can use for recruiting, HR, or a job posting.

Food & Beverage Supervisor

Department: Food & Beverage Reports To: Director of Food & Beverage / Food & Beverage Manager Employment Type: Full-Time

Position Summary

The Food & Beverage Supervisor is responsible for supervising the daily operations of the hotel’s food and beverage outlets, including restaurants, bars, banquets, room service, and other F&B operations as assigned.

This position provides hands-on leadership to ensure excellent guest service, consistent food and beverage quality, proper sanitation and safety practices, accurate cash handling, and compliance with hotel and brand standards. The Food & Beverage Supervisor supports the Food & Beverage leadership team in achieving departmental goals while creating a positive and professional environment for employees and guests.

Essential Duties and Responsibilities

Food & Beverage Operations

  • Supervise the daily operations of assigned food and beverage outlets.
  • Ensure all outlets are properly staffed, stocked, clean, and prepared for service.
  • Monitor service throughout the shift and ensure guests receive prompt, courteous, and professional service.
  • Ensure food and beverages are prepared and served according to hotel standards.
  • Conduct opening, closing, and shift-change procedures.
  • Assist with restaurant, bar, banquet, and room-service operations as needed.
  • Monitor guest traffic and adjust staffing and service levels accordingly.
  • Communicate operational needs and concerns to the Food & Beverage Manager or Director.

Guest Service

  • Provide exceptional service and create a welcoming experience for hotel guests.
  • Respond promptly and professionally to guest questions, requests, and complaints.
  • Resolve guest concerns within established guidelines and escalate issues when appropriate.
  • Follow up with guests to ensure concerns have been properly addressed.
  • Maintain a professional presence in all guest-facing areas.

Team Supervision & Leadership

  • Supervise, train, coach, and support Food & Beverage employees.
  • Assign daily duties and ensure employees understand their responsibilities.
  • Monitor employee attendance, punctuality, appearance, and performance.
  • Conduct pre-shift meetings and communicate daily goals, specials, events, and operational updates.
  • Provide ongoing coaching and feedback to employees.
  • Promote teamwork, accountability, and positive communication.
  • Assist management with employee evaluations and disciplinary documentation when necessary.
  • Ensure employees follow hotel policies and procedures.

Food Safety & Sanitation

  • Ensure compliance with food safety, sanitation, health department, and hotel requirements.
  • Monitor proper food handling, storage, labeling, temperatures, and rotation.
  • Ensure work areas, equipment, dining areas, and service stations remain clean and sanitary.
  • Monitor proper personal hygiene and employee appearance.
  • Report equipment, sanitation, or food-safety concerns immediately to management.
  • Ensure required food-safety documentation and procedures are followed.

Cash Handling & Financial Controls

  • Follow established financial-control procedures.
  • Ensure accurate handling of credit cards payment.
  • Monitor employee transactions and ensure proper posting of food and beverage charges.
  • Verify closing procedures as required.
  • Report discrepancies or unusual transactions to management.
  • Assist with inventory counts and product control.
  • Help minimize waste, theft, and unnecessary product loss.

Inventory & Cost Control

  • Monitor food, beverage, and supply inventory levels.
  • Communicate ordering needs to management.
  • Assist with receiving and verifying deliveries.
  • Ensure products are properly stored and rotated.
  • Monitor portion control and product usage.
  • Help reduce waste and control food and beverage costs.
  • Assist with regular inventory counts.

Banquets & Events

  • Assist with the setup, service, and breakdown of meetings, banquets, weddings, and other events.
  • Review event details and banquet event orders with the appropriate team members.
  • Ensure food, beverages, tables, equipment, and service areas are properly prepared.
  • Supervise banquet employees during assigned events.
  • Communicate changes or special requests to the appropriate departments.
  • Ensure events are executed according to hotel standards and guest expectations.

Safety & Compliance

  • Follow all hotel safety policies and procedures.
  • Ensure employees follow proper workplace safety practices.
  • Report accidents, injuries, hazards, and equipment concerns immediately.
  • Maintain compliance with applicable health, safety, and alcohol-service regulations.
  • Ensure employees follow hotel procedures regarding responsible alcohol service.
  • Assist with emergency procedures when necessary.

Communication & Coordination

  • Maintain effective communication with Food & Beverage leadership and other hotel departments.
  • Coordinate with Front Office, Housekeeping, Engineering, Sales, Banquets, and other departments as needed.
  • Communicate staffing, maintenance, guest-service, inventory, and operational concerns promptly.
  • Review daily operational information and ensure important information is communicated to the team.

Qualifications

  • High school diploma or equivalent required.
  • Previous food and beverage, restaurant, hotel, or hospitality experience required.
  • Previous supervisory or leadership experience preferred.
  • Knowledge of restaurant and hotel food and beverage operations.
  • Strong customer-service and communication skills.
  • Ability to lead and motivate a diverse team.
  • Strong organizational and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • Knowledge of food safety and sanitation procedures.
  • Must be able to work independently and make appropriate decisions during the shift.
  • Food-handler certification and alcohol-service certification may be required based on local regulations.

Physical Requirements

  • Ability to stand and walk for extended periods.
  • Ability to bend, stoop, reach, and lift as required.
  • Ability to lift and carry food, beverage, equipment, and supplies.
  • Ability to push and pull carts, racks, and other equipment.
  • Ability to work in a fast-paced environment for extended periods.
  • Ability to work in areas with varying temperatures, including kitchens, storage areas, restaurants, bars, and banquet spaces.

Schedule & Availability

This position requires flexibility to work a variety of shifts, including mornings, afternoons, evenings, weekends, holidays, and special events based on business needs.

Performance Expectations

The Food & Beverage Supervisor is expected to:

  • Deliver consistent and exceptional guest service.
  • Maintain high food, beverage, cleanliness, and sanitation standards.
  • Effectively supervise and support the F&B team.
  • Maintain proper cash-handling and financial procedures.
  • Control food, beverage, and supply costs.
  • Minimize waste and product loss.
  • Ensure compliance with hotel policies and applicable regulations.
  • Communicate effectively with employees and management.
  • Address guest and employee concerns professionally.
  • Support the Food & Beverage department in meeting operational and financial goals.

Equal Opportunity Employer: Hotel Indigo Downtown Dallas is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment.

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