Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 8 hours ago

Guest Experience Executive - English Speaking

Houst

Pay
₱35,000 – ₱37,000 a month
Where
Metro Manila, Philippines
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowGuest Experience Executive - English SpeakingHoust · Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Houst's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 8 hours ago

The posting

We're Houst 🏠, a professional property management company on a mission to make short term letting simple and stress free for hosts. Since 2015, we’ve supported thousands of hosts across more than 20 cities worldwide, from Auckland to Lisbon, and we’re still growing.

Our guests range from weekend travellers to long stay professionals. Their experience matters, and that’s where you come in.

Working Schedule: The role requires 5 days per week, with 8-hour rotative shifts scheduled between 1:00 AM and 6:00 PM UK time, Monday to Sunday, including weekends and public holidays. The specific shift pattern will be determined based on business and operational requirements to ensure appropriate coverage across our busiest periods.

What you’ll be doing

  • Expertly handle inbound messaging, ensuring guests' concerns are heard and addressed promptly and professionally.
  • Proactively engage with guests through inbound and outbound calls, diligently following up on requests and enquiries.
  • Transform customer complaints into resolutions through timely, professional, and effective problem-solving.
  • Serve as a trusted source of current and accurate information on Houst’s properties, policies, and procedures.
  • Efficiently oversee reservations and bookings through our platforms, ensuring a seamless booking experience.
  • Diligently maintain comprehensive and accurate records of all customer interactions in the company’s CRM system.
  • Display flexibility and a can-do attitude when handling a diverse range of tasks and customer situations.

It’s fast paced, sometimes unpredictable, and no two shifts look exactly the same.

Requirements

  • Fluent or business proficient in English, with excellent verbal and written communication skills.
  • Willingness to work varied shifts, including evenings, weekends, and public holidays.
  • Exceptional telephone manner, customer service, active listening, and verbal and written communication skills.
  • Proficient in computer usage, particularly with CRM software and other digital platforms.
  • Strong multitasking and time-management abilities.
  • Proven problem-solving skills and the capacity to handle challenging customer interactions professionally.
  • Knowledge of the hospitality industry is beneficial.
  • Remote work readiness.
  • Currently based in the Philippines and legally able to work as an Independent Contractor in the Philippines.

You’ll also need:

  • A quiet, dedicated workspace
  • Headset with mic and webcam
  • Stable high speed internet with backup, minimum 5 Mbps
  • Laptop or desktop with at least quad core 2.5GHz CPU, 8GB RAM, 128GB SSD

Important to know

  • This is a contractor role.
  • We do not provide government mandated benefits such as SSS, PAGIBIG or PhilHealth.
  • We do not provide equipment. You’ll need to meet the minimum tech requirements before starting.

Salary: 35,000- 37,000 PHP per month (dependent on experience)

Benefits

  • Contract & Compensation Contract type: Independent Contractor (IC)
  • Contract duration: 12 months Location: Philippines Remote
  • Compensation: PHP 35,000–PHP 37,000 per month
  • The contractor will be responsible for their own taxes and any applicable statutory contributions.
  • This position does not include employee benefits, including paid annual leave, paid sick leave, or other employee benefits.
  • The contractor will be responsible for providing and maintaining their own equipment, workspace, internet connection, and any other resources required to perform the role.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Houst's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Houst's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Houst's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.