The posting
Job Description
The Inside Sales Manager is responsible for achieving sales objectives and driving growth of SafeVision products and services through the inside sales channel. This role develops and expands relationships with customers, prospects, program administrators, employers, and dispensing partners through proactive outreach, consultative selling, account management, and exceptional customer service.
The Inside Sales Manager leverages phone, video conferencing, email, CRM tools, and digital engagement strategies to generate new business, increase account penetration, retain existing customers, and support the overall growth objectives of SafeVision. This position serves as a trusted advisor to customers by promoting SafeVision's branded products, programs, service capabilities, and industry expertise.
Primary Responsibilities:
- Deliver consistent sales growth and achieve established revenue and performance targets.
- Manage and grow accounts through proactive outbound and inbound sales activities.
- Develop trusted advisor relationships with customers and prospects to identify opportunities and deliver value-driven solutions.
- Leverage corporate tools (Salesforce, Power BI, Microsoft Office, etc.) to plan, document, and monitor sales activities.
- Build and maintain strong relationships with internal and external stakeholders.
- Provide ongoing communication to the National Sales Manager regarding results, pipeline development, customer needs, and strategic plans.
- Apply feedback from coaching sessions, performance reviews, and training initiatives to continuously improve performance.
- Support customer onboarding, program implementation, and customer retention initiatives.
- Maintain accurate pipeline, opportunity, and customer records within Salesforce.
Planning:
- Analyze market trends, customer needs, opportunities, and sales performance to prioritize activities.
- Develop and execute strategic plans designed to maximize growth and customer engagement.
- Establish call plans, outreach campaigns, and follow-up activities to increase penetration.
- Collaborate with Customer Care, Business Operations, Marketing, and field sales teams to identify and capitalize on growth opportunities.
- Monitor competitive activity and market conditions and communicate insights to sales leadership.
- Manage priorities and resources to maximize return on sales efforts.
- Utilize reporting and analytics tools to identify trends, opportunities, and areas requiring corrective action
Account Planning:
- Maintain a deep understanding of each account's structure, needs, opportunities, and growth potential.
- Develop annual business plans for key accounts and strategic prospects.
- Regularly review account performance, pipeline activity, and growth initiatives with the National Sales Manager.
- Utilize analytical tools (Power BI, Excel, Salesforce.com, etc.) to evaluate performance and optimize sales efforts.
- Execute retention and expansion strategies within existing accounts.
Inside Sales & Business Development:
- Apply a consultative selling approach that supports long-term customer partnerships.
- Conduct outbound prospecting activities through phone, email, video conferencing, and other digital engagement methods.
- Qualify leads and convert opportunities into active accounts.
- Present SafeVision products, services, and programs through virtual meetings and demonstrations.
- Educate customers on SafeVision's branded products, program features, and value propositions.
- Identify upselling and cross-selling opportunities that drive account growth.
- Collaborate with field sales and key account teams when opportunities require coordinated support.
Service:
- Anticipate and proactively address customer issues while delivering an exceptional customer experience.
- Collaborate with internal support teams to resolve challenges promptly and professionally.
- Maintain regular communication with customers to strengthen relationships and improve retention.
- Participate in ongoing development through coaching, training programs, and organizational learning initiatives.
- Complete reporting, forecasting, training, and administrative requirements within designated timelines.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving: Effectively analyzes information, identifies opportunities, and develops solutions.
- Customer Service: Responds promptly, manages difficult interactions professionally, and ensures follow-through.
- Interpersonal Skills: Demonstrates active listening, professionalism, and relationship-building capabilities.
- Oral Communication: Communicates clearly and confidently through phone, video, and virtual presentations.
- Written Communication: Produces professional and effective business correspondence.
- Judgment: Makes sound decisions in a timely manner.
- Motivation: Sets ambitious goals and demonstrates a strong results-oriented mindset.
- Organization: Effectively prioritizes activities, manages time, and maintains accurate records.
- Dependability: Takes ownership, completes tasks on time, and adapts to changing priorities.
- Adaptability: Thrives in a fast-paced remote environment and embraces continuous improvement
Education & Qualifications:
- Bachelor's degree strongly preferred.
- 3-5 years of successful sales experience, preferably inside sales, account management, business development, or customer growth roles.
- Proven ability to achieve sales targets and manage a sales pipeline.
- Strong computer proficiency (Salesforce.com, Excel, Power BI, Microsoft Teams, Outlook, etc.).
- Demonstrated presentation and virtual selling skills.
- Strong verbal and written communication abilities.
- Self-motivated with the ability to work independently in a remote environment.
- Experience managing customer relationships through phone, email, and virtual meetings.
- Experience with CRM systems and pipeline management required.
- Minimal travel required (approximately 0-10%) for meetings, training, and company events as needed.
Physical Demands:
While performing this role, the employee is regularly required to sit, use a computer, communicate by telephone and video conferencing, and perform repetitive hand and keyboard movements. The employee may occasionally be required to travel and lift up to 10 pounds. Reasonable accommodations may be provided for individuals with disabilities.
About Us
HOYA Group: Founded in 1941 in Tokyo, Japan, HOYA Corporation is a global technology and med-tech company and a leading supplier of innovative high-tech and medical products. HOYA’s divisions and business units research and develop products utilized in the healthcare and information technology fields. In the healthcare field, we provide medical device products such as eyeglasses, medical endoscopes, contact and intraocular lenses, orthopedic implants, surgical/therapeutic devices and medical device reprocessing and disinfection solutions. In the information technology field, we provide products such as optical lenses, photomasks and blanks used in the manufacturing process for semiconductor and LCD/OLED devices, text-to-speech, human resources and other software solutions and critical components for the mass memory and cloud storage industries. With over 150 offices and subsidiaries worldwide, HOYA currently employs a multinational workforce of 37,000 people.
HOYA Vision Care: As a global leader in optical technology, HOYA Vision Care is dedicated to providing innovative vision care solutions for every stage of a patient’s life. A steadfast partner to Eye Care Professionals around the world, it stands at the forefront of optical excellence. With a global presence, consisting of 43 laboratories and a growing team of 20,000 employees, HOYA Vision Care delivers innovative lenses and other vision care solutions to millions of people in 110 countries.
We focus on a better tomorrow, today. You can become part of our story. HOYA Vision Care is the place where you can act according to your strengths and evolve according to your aspirations. It’s a place where you can shape the way you work, guided by our CLEAR Values, and empowered by generations of expertise. You can get involved in our sustainability initiatives and choose to become a One Vision ambassador. You can give back the gift of sight to people all over the world by deciding to work with us.
We welcome people who challenge us to become better, who share our sense of purpose and who embrace growth so that our vision and mission align. We invite you to find out more, and together we can continue to provide vision for a lifetime.
Driven by a passion for partnership as well as innovation, HOYA has been a partner to Eye Care Professionals for over 75 years, enabling them to give people the greatest gift, the gift of vision. We provide Eye Care Professionals with the lenses, consultation solutions and other services that help them to develop their practice while changing the way people see the world. We see them as visionaries, and everything we do is for them. Founded in Japan in 1941, today, HOYA has a presence in over 80 countries across the globe.
