The posting
Digital Engagement Toolset & Methodology Lead
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
As the Digital Engagement Toolset & Methodology Lead, you will spearhead the architecture, standardization, and strategic roadmap for digital engagement across our core business functions. Currently, our customer success and lifecycle workflows operate within fragmented ecosystems; your mission is to eliminate this variability. You will establish a unified, industry-aligned digital engagement methodology and toolset to deliver predictable, measurable, and scalable customer experiences across the OS and CS Installed Base. This is a highly cross-functional, strategic role designed for a systems-thinking leader who excels at bridging the gap between business strategy, customer success application architectures, and operational automation. You will partner with business stakeholders and key technology platform leads to drive cross-team alignment, unlock automation capabilities, and foster long-term customer value, adoption, and demand generation.
Core Responsibilities
Architecture, Requirements & Roadmap Management
- Standardize Requirements: Define, document, and maintain cross-business digital engagement requirements to standardize workflows across the global enterprise.
- Own the Digital Roadmap: Consolidate, prioritize, and manage the master digital engagement roadmap. Ensure technical capabilities scale efficiently and align strictly with core business outcomes.
- Platform Alignment: Evaluate tool capabilities against business needs, translating complex lifecycle strategies into scalable technical requirements.
Cross-Functional Partnership & Ecosystem Alignment
- Strategic Collaboration: Partner with IT, CRM, and primary tool leads (e.g., CS Cloud, Renewtrak) to deliver high-quality, automated, and timely releases.
- Stakeholder Management: Coordinate across business units—including Customer Success, OS, and Networking teams—to ensure digital strategies cleanly support unified team charters.
- Sales & Partner Synergy: Collaborate with account executives, partner managers, and the broader sales organization to optimize digital touchpoints influencing customer expansion and contract renewals.
Governance, Methodology & Enablement
- Establish Governance: Build out a robust decision-making framework and a shared taxonomy/language for how digital marketing and engagement tools are utilized across the business.
- Author Methodology Artifacts: Create the underlying playbooks, templates, journey maps, and operational guides that define the organization's forward-looking digital engagement methodology.
- Drive Scaling and Adoption: Develop the necessary support resources, training recommendations, and feedback loops to ensure internal teams successfully adopt the standardized toolsets and frameworks.
Required Experience
- First Level University Degree or equivalent combination of education & experience.
- Minimum 4 years’ experience in project management, customer success, digital strategy, or enterprise platform management.
- Certified Customer Success Management (CCSM) preferred.
- Proven experience managing, designing, or implementing digital engagement strategies and frameworks
- Strong background in mapping complex operational roles, defining business processes, or structuring job methodologies to fit corporate scalability goals.
- Ability to work alongside engineering and IT teams managing customer success applications, CRM platforms, customer data platforms (CDPs), or automated renewal engines (e.g., Renewtrak).
- PMP, Agile, or Prosci certifications are a strong plus.
Key Skills & Attributes
- Strategic Alignment: Ability to take fragmented, multi-team requirements and synthesize them into a single, cohesive mission and structured technical roadmap.
- Proven leadership in project management and execution of large-scale customer success, digital strategy, or platform enablement programs.
- Deep knowledge of customer success framework and its application in enterprise environments.
- Expertise in change management, stakeholder engagement, and strategic communication.
- Strong analytical and technical acumen, with experience in CS or digital engagement platforms.
- Ability to influence cross-functional teams and external partners to drive innovation and adoption.
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
Business Planning
Job Level:
Expert
"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 120,000 - 243,000 in California // 105,500 - 243,000 in Texas The listed salary range reflects base salary. Variable incentives may also be offered."
Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
