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Open nowFirst seen 5 days ago

Customer Support Executive (Onsite, Lahore, PKR Salary)

HR POD - Hiring Talent Globally47 open roles

Where
Lahore, Pakistan
Work mode
On site
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Your applicationOpen nowCustomer Support Executive (Onsite, Lahore, PKR Salary)HR POD - Hiring Talent Globally · Lahore, Pakistan
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HR POD - Hiring Talent Globally's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. HR POD - Hiring Talent Globally postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

HR POD - Hiring Talent Globally median: 1 days open

The posting

Requirements:

  • 1–3 years of experience in customer support, call center, or service coordination roles.
  • Strong communication and interpersonal skills.
  • Confident, professional, and customer-centric approach.
  • Ability to multitask and manage multiple queries simultaneously.
  • Basic computer proficiency and familiarity with Hubspot is a plus.
  • Strong coordination and problem-solving skills.

Responsibilities:

  • Respond to customer inquiries across multiple channels (calls, WhatsApp, email, etc.) in a timely and professional manner.
  • Understand customer requirements and provide accurate information about products and services.
  • Guide customers through available options and assist in decision-making.
  • Manage service requests end-to-end by collecting all necessary details and documentation from customers while ensuring accuracy and completeness.
  • Coordinate with internal teams for execution, and efficiently schedule and confirm appointments to ensure timely service delivery.
  • Ensure timely follow-ups with customers to provide updates and maintain engagement.
  • Handle order processing, confirmations, and ensure smooth closure of each request.
  • Maintain and update customer records, interactions, and service details in the CRM system.
  • Track open cases and ensure all queries are resolved within defined timelines.
  • Escalate complex issues to relevant teams while ensuring proper communication with the customer.
  • Maintain a high level of professionalism, creating a strong first impression for the company.
  • Identify customer pain points and share feedback with internal teams for service improvement.
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