The posting
JOB SUMMARY The Medical Assistant Lead is an experienced Medical Assistant who provides clinical support while serving as a lead resource for the Medical Assistant team. Under the direction of the Medical Assistant Supervisor, the Medical Assistant Lead assists with the coordination of daily back-office operations, staff onboarding, workflow implementation, and quality improvement activities. In addition to performing all Medical Assistant responsibilities, the Medical Assistant Lead supports efficient clinic operations through workflow oversight, patient flow coordination, inventory management, training of new staff, and assessing our workflows for efficiency. The Medical Assistant Lead serves as a role model for organizational values, promotes teamwork and accountability, and helps ensure compliance with clinic policies, procedures, and quality standards. This position plays an important role in maintaining high-quality patient care while supporting operational efficiency in a multidisciplinary integrated healthcare environment.
KEY RESPONSIBILITIES Lead Responsibilities
Serve as a clinical and operational resource and mentor to Medical Assistants. Assist with onboarding and training of new Medical Assistants, externs, students, and volunteers. Support implementation of clinic workflows, policies, and standard operating procedures. Assist in monitoring adherence to team base care duties and workflows including: Chart preparation Huddles Red carpeting Midway knocks Provide ongoing support to Medical Assistant staff. Escalate workflow concerns, operational issues, and performance concerns to the Medical Assistant Supervisor. Assist with maintaining adequate staffing coverage and workflow coordination throughout the day. Participate in staff meetings and quality improvement initiatives in collaboration with clinical and operational teams. Act as a point of contact for day-to-day Medical Assistant questions when leadership is unavailable.
Clinical Responsibilities
Assist providers during patient examinations and procedures. Perform office-based testing including but not limited to Vision screenings Spirometry EKGs Rapid strep testing Urinalysis Urine pregnancy testing Urine drug screening PPD placement Other screenings/testings as required Perform phlebotomy and specimen collection. Administer injections Provide nebulizer treatment Follow up on provider orders, laboratory tests, referrals, diagnostic imaging, and durable medical equipment requests as assigned. Ensure adherence to infection prevention and patient safety protocols. Is an active member of the care team, supporting patient care as directed by the provider, agreed upon in the team, and within the scope of practice of a medical assistant.
Patient Preparation Responsibilities
Perform patient intake activities, including: Vital signs Chief complaints Allergies Medication reconciliation Immunization histories Required health screenings Preventative care gap assessments And other intake duties as needed Escort patients to examination rooms and prepare them for visits. Ensure exam rooms are clean, organized, and appropriately stocked. Assist with cleaning, sterilization, and maintenance of clinical equipment. Monitor room readiness to support efficient patient flow.
Coordination Responsibilities
Assist in managing patient flow and maintaining clinic efficiency. Receive and return telephone calls from patients, pharmacies, and community agencies. Assist with oversight of our DME referrals and prior authorizations. Assist with patient document needs such as Home Health referral, etc. Collaborate with providers, nurses, care coordinators, and operational staff to support integrated patient care. Monitor clinic supply inventory and notify leadership regarding shortages or ordering needs.
Quality Improvement Responsibilities
Participate in Quality Improvement (QI) and Quality Assurance (QA) initiatives. Assist with chart audits and workflow reviews. Help monitor compliance with: Vital sign documentation Allergy documentation Screening requirements Clinical workflows Infection control procedures And other QI/QA activities as needed Support clinic readiness for audits, inspections, and regulatory reviews. Identify opportunities to improve patient care and operational efficiency.
Other Duties
Perform other job-related duties as assigned.
QUALIFICATIONS Education and Experience Required
High School Diploma or equivalent. Graduation from an accredited Medical Assistant program. Current Medical Assistant certification. Minimum of three (3) years of Medical Assistant experience. Current BLS certification. Preferred One (1) year of lead, trainer, preceptor, or informal leadership experience. Experience working in a Federally Qualified Health Center (FQHC), community health clinic, or integrated care setting. Phlebotomy certification. Bilingual proficiency
KNOWLEDGE, SKILLS, AND ABILITIES Required
Strong knowledge of Medical Assistant clinical practices and workflows. Ability to train, mentor, and support team members. Strong organizational and time-management skills. Excellent verbal, written, and interpersonal communication skills. Ability to multitask in a fast-paced clinical environment. Experience using electronic health records (EHRs), EPIC preferred. Proficiency in Microsoft Office applications, including Word, Outlook, Excel, and Teams. Ability to maintain confidentiality and exercise sound judgment. Strong problem-solving and critical thinking skills. Ability to work independently and collaboratively within an interdisciplinary team.
PHYSICAL REQUIREMENTS
In an 8-hr workday, employee is required to perform work:
Sitting
1
Hr
Standing
6
Hrs
Walking
1
Hr
Driving
Rarely
In an average month, employee must travel out of town:
☐ Often (>2x)
☐ Sometimes (<2x)
☒ Never
In an 8-hr workday, employee must:
Not at all
Occasionally (1/4-2½ hrs.)
Frequently (2½-5½ hrs.)
Continuously (5½-8 hrs.)
Bend/stoop
☐
☒
☐
☐
Climb
☐
☒
☐
☐
Reach above shoulder level
☐
☒
☐
☐
Kneel
☐
☒
☐
☐
Balance
☐
☒
☐
☐
Push/pull
☐
☒
☐
☐
Squat
☒
☐
☐
☐
Crawl
☒
☐
☐
☐
Crouch
☐
☒
☐
☐
Lift*
☐
☒
☐
☐
Carry**
☐
☒
☐
☐
* Usual number Maximum number
5 20
lbs lbs
** Usual number Maximum number
5 20
lbs lbs
Job requires:
Working at heights
☐ Yes
☒ No
Explain
Operating heavy machinery
☐ Yes
☒ No
Type
Operating desk machines
☒ Yes
☐ No
Type
Computer, fax, printer, phone
Precise manual dexterity
☒ Yes
☐ No
Explain
Ability to precisely and accurately transmit written data, input data. Ability to perform precise and accurate hand movements for tasks such as administering injections, handling instruments, and performing clinical procedures.
Exposure to extreme heat, cold, humidity
☐ Yes
☒ No
Explain
Exposure to dust, fumes, gases, chemicals
☐ Yes
☒ No
Explain
