The posting
Department: Program Operations Reports To: Chief Operating Officer FLSA Status: Exempt Salary Scale: $50,877 - $52,977 Reviewed: 7/22/2026 FUNDING NOTICE: The position will be reviewed by March 31st annually to determine funding availability in the new fiscal year beginning July 1st annually. WORKING SCHEDULE: This position will also be responsible for attending early morning, evening, and weekend events as assigned. SUMMARY The Community Health Outreach Navigator serves as a frontline community-based professional responsible for connecting individuals and families to healthcare services, public benefits, food assistance programs, healthy living initiatives, and other community resources that improve quality of life and self-sufficiency. The Navigator works to address social determinants of health by assisting community members with navigating healthcare systems, public assistance programs, food security resources, workforce opportunities, housing supports, and wellness initiatives. The position promotes preventive health practices, chronic disease management, healthy lifestyle behaviors, and participation in community wellness programs, including incentive-based healthy living and rewards programs. The Community Health Outreach Navigator collaborates with healthcare providers, food distribution partners, government agencies, faith-based organizations, educational institutions, and community stakeholders to improve health outcomes and reduce barriers impacting vulnerable populations throughout Hampton Roads. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties within the scope of this position may be assigned. Community Resource Navigation Assist individuals and families in identifying and accessing healthcare, behavioral health, nutrition, housing, employment, transportation, and other essential community resources. Conduct comprehensive needs assessments to identify barriers impacting health, stability, and self-sufficiency. Provide resource referrals and follow-up support to ensure successful connections to services. Serve as a trusted liaison between residents and community service providers. Support community members in navigating complex eligibility requirements for federal, state, and local assistance programs. Public Benefits and Healthcare Access Assist residents in understanding and accessing available healthcare coverage, including Medicaid, Medicare, Marketplace plans, and other healthcare programs. Educate community members regarding policy changes that may affect eligibility for healthcare and public benefits programs. Conduct outreach and enrollment support activities for qualified health and assistance programs. Help individuals access primary care, preventive services, specialty care, pharmacy assistance, and behavioral health resources. Collaborate with healthcare partners to improve care coordination and reduce barriers to care. Healthy Living and Wellness Incentive Programs Promote healthy lifestyle behaviors through education, engagement, and community-based wellness initiatives. Coordinate and support participation in healthy living reward programs, wellness challenges, fitness activities, nutrition education, and preventive health screenings. Encourage participation in evidence-based programs designed to improve health outcomes and reduce chronic disease risk factors. Track participant engagement and health improvement outcomes associated with wellness initiatives. Facilitate workshops and educational events related to nutrition, physical activity, chronic disease prevention, and overall wellness. Food Security and Community Food Distribution Coordinate community food distribution events, food pantry operations, and mobile food outreach activities. Assess food insecurity needs and connect households with food assistance resources. Collaborate with food banks, grocery partners, farmers, community gardens, and hunger relief organizations. Assist with enrollment in nutrition assistance programs and community-based food support initiatives. Maintain accurate inventory, participant records, distribution logs, and program reports as required. Support special food distribution initiatives during emergencies, extreme weather events, and community crises. Outreach and Community Engagement Develop and implement outreach strategies targeting underserved and vulnerable populations. Represent HRCAP at health fairs, food distributions, community events, neighborhood meetings, and stakeholder gatherings. Build relationships with healthcare systems, community organizations, schools, employers, faith-based organizations, and local government agencies. Facilitate public awareness campaigns focused on health equity, food access, preventive care, and self-sufficiency. Recruit participants and volunteers for community health initiatives and outreach activities. Case Coordination and Follow-Up Maintain regular contact with participants to monitor progress and address ongoing needs. Track referrals and assess outcomes to ensure individuals receive needed services. Coordinate services with internal HRCAP programs including Family-Centered Coaching, Emergency Services, Senior Services, Veteran Services, Housing Programs, Energy Assistance, and Workforce Development programs. Advocate on behalf of participants to help overcome barriers to service access. Data Collection, Reporting, and Compliance Maintain accurate case records, outreach documentation, participant files, and service data. Enter data into agency databases and reporting systems in a timely and accurate manner. Monitor performance outcomes and assist with grant reporting requirements. Collect participant success stories and community impact data. Ensure compliance with federal, state, local, and agency policies governing program operations and confidentiality. Community Partnership Development Develop and maintain strategic partnerships with healthcare providers, hospitals, managed care organizations, food banks, social service agencies, and community organizations. Participate in local coalitions and collaborative efforts addressing community health needs and food security. Assist in identifying funding opportunities and community initiatives that support health and wellness goals. Promote integrated service delivery models that improve outcomes for families and communities. Other Duties Perform other duties as assigned by supervisor. Represent the organization in professional, civic, and community groups as requested by the CEO. SKILLS REQUIRED include the following. Other skills within the scope of this position may be assigned. Helps establish performance measures and monitors outputs and outcomes. Comprehensive understanding of data systems, including tracking, reporting, monitoring, customer satisfaction, and evaluation. Ability to work independently, take initiative and be an effective team member. High-level communication and interpersonal skills are a must. Exceptional time management skills with ability to multitask; ability to work well under pressure, prioritize workload, and meet tight deadlines. SUPERVISORY RESPONSIBILITIES As assigned by supervisor. SAFETY RESPONSIBILITIES In addition to complying with the guidelines for all associates: Comply with all Federal, State and Local regulatory standards and procedures. Ensure that all associates are trained in HRCAP's Safety Policies, Rules and Regulations; trained for the jobs they will be pe1forming; trained for the equipment they will be using; and understand the potential safety hazards in their work area. Ensure that applicable personal protective equipment is available, in proper operating condition, and used for each job performed. INFORMATION PRIVACY AND SECURITY This associate may have access to Confidential Information (CI) and is required to be familiar with the HRCAP's Privacy policy related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI Requirements EDUCATION and/or EXPERIENCE Obtain membership with the Virginia Community Health Work Association within six months of employment. Obtain Community Health Worker certification within 90 working days of employment. Bachelor's degree in human services, social services, sociology, psychology, Experience with program eligibility evaluation. Must possess some experience working with TANF and VIEW eligible clients. Experience in MS Office, Excel, PowerPoint, and Word. Criminal record check, driving record, and credit report required for employment Track record for maintaining and deepening relationships with clients, community partners, etc. Adept at networking, building relationships, and community engagement Ability to work across the organization to deliver solutions that meet internal and external objectives Benefits Hampton Roads Community Action Program (HRCAP) offers a comprehensive benefits package for full-time employees, effective the first day of the month following your hire date. Benefits include: · Paid Time Off: o 10 days of annual leave per year (accrued bi-weekly) for the first five years o Sick leave accrued at 5 hours per pay period o 1 paid day off annually for your birthday o 11 paid holidays, including major federal holidays · Health & Wellness: o Medical, dental, and vision insurance available for employees and dependents o HRCAP covers 75% of health insurance premiums o Coverage begins the first of the month after hire o Pre-tax premium deductions via Section 125 Plan · Retirement: o 403(b) retirement plan with a dollar-for-dollar match up to 3% after one year of service Additional details are provided in the HRCAP Employee Handbook and Summary Plan Documents.
