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Open nowFirst seen 45 hours ago

Customer Service Representative| CEBU

HRTX220 open roles

Where
Cebu City, Cebu, Philippines
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Your applicationOpen nowCustomer Service Representative| CEBUHRTX · Cebu City, Cebu, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HRTX's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 45 hours ago

The posting

Job Title: Customer Service Representative (CSR) Associate Location: Cebu Work Setup: Onsite, Night Shift

Role Purpose

The CSR Associate is responsible for delivering excellent customer service by assisting clients with inquiries, resolving concerns, and ensuring a positive customer experience. This role involves handling calls, chats, or emails, providing accurate information, and maintaining professionalism at all times.

Key Responsibilities

  • Handle inbound and/or outbound customer interactions via phone, chat, or email.
  • Resolve customer inquiries, concerns, and complaints efficiently and professionally.
  • Provide accurate information regarding products, services, and account details.
  • Document and update customer interactions in the system accurately.
  • Escalate complex issues to higher support or supervisors when needed.
  • Maintain quality and performance standards in accordance with company policies.

Qualifications

  • Senior High School graduate to College graduate.
  • Open to candidates with no prior BPO experience or with at least 6 months BPO experience (voice or non-voice).
  • Strong verbal and written English communication skills.
  • Basic computer literacy and typing skills.
  • Willing to work onsite in Cebu and on a night shift schedule.
  • Customer-focused, patient, and able to handle stressful situations professionally.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on HRTX's form

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  4. Every reply, sorted

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  5. Reply with AI

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3×

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