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Open nowFirst seen 5 days ago

Customer To Cash (CTC) Associate Director (Shared Services)

HRTX1,628 open roles

Where
Taguig, Metro Manila, Philippines
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Your applicationOpen nowCustomer To Cash (CTC) Associate Director (Shared Services)HRTX · Taguig, Metro Manila, Philippines

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HRTX's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Customer to Cash Associate Director (Shared Services) Taguig | On-site | Monday to Friday

Job Summary

We are seeking a strategic and people-oriented Associate Director to lead a newly established regional team within our Bulgaria-based Shared Service Centre. This role is responsible for delivering end-to-end Customer to Cash (CTC) services—including collections, disputes, marketing agreements, and master data—for our Australia and New Zealand business units.

The successful candidate will drive service excellence, lead large-scale process transitions, and foster strong partnerships with commercial and finance stakeholders to ensure operational efficiency and continuous improvement.

Key Responsibilities

  • Leadership & Development: Build and mentor a high-performing team; manage a "manager of managers" structure to drive a culture of accountability and excellence.
  • Operational Excellence: Oversee daily CTC processes, ensuring all KPIs and Service Partnership Agreements are met or exceeded.
  • Transition & Change Management: Lead the smooth migration of regional activities into the SSC and implement standard processes across the service center and BPO providers.
  • Continuous Improvement: Drive a culture of innovation by rolling out technology solutions and optimizing end-to-end workflows.
  • Compliance & Governance: Maintain a robust internal control environment, ensuring full compliance with SOX, legal, and regulatory requirements.
  • Stakeholder Management: Act as a key partner to regional Business Units, Commercial teams, and external auditors to align CTC strategies with changing business needs.

Qualifications & Experience

  • Education: University degree in Finance, Accounting, Economics, or Business Administration.
  • Experience: * Minimum 8 years of Finance/Accounting experience within a multinational environment.
  • 5–7 years of people management experience (including at least 2 years managing other managers).
  • Technical Skills: * Proficiency in ERP systems (SAP preferred).
  • Advanced knowledge of MS Office Suite.
  • Lean Six Sigma certification is highly advantageous.
  • Communication: Fluent English (C1 level) with the ability to influence senior stakeholders and present complex data clearly.

Behavioral Competencies

  • Exceptional problem-solving skills and attention to detail.
  • Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
  • A customer-centric mindset with a focus on delivering high-quality service.
  • Proactive approach to taking ownership and driving change.
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