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Open nowFirst seen 4 days ago

HR Operations Head - SD/CCM/CP

HRTX1,628 open roles

Where
Taguig, Metro Manila, Philippines
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Your applicationOpen nowHR Operations Head - SD/CCM/CPHRTX · Taguig, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HRTX's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Key Responsibilities

1. HR Service Delivery & Contact Center Management

  • Lead and oversee the HR Contact Center, ensuring efficient handling of employee inquiries and case management.
  • Drive service excellence by meeting defined SLAs for response and resolution times.
  • Establish and monitor key service metrics (e.g., turnaround time, resolution rates, employee satisfaction).
  • Ensure a consistent, high-quality employee experience across all HR touchpoints.

2. Payroll & Benefits Administration

  • Oversee end-to-end payroll processing, ensuring accuracy, timeliness, and compliance with Philippine regulations.
  • Manage administration of statutory and company-provided benefits.
  • Ensure proper payroll reconciliation and alignment with Finance.
  • Monitor compliance with government-mandated contributions (SSS, PhilHealth, Pag-IBIG, taxes, etc.).
  • Strengthen internal controls across payroll and benefits processes.

3. HR Knowledge Management & Documentation

  • Manage and maintain HR knowledge platforms (e.g., HR portal, intranet, FAQs).
  • Ensure all HR policies, procedures, and guidelines are updated, accessible, and version-controlled.
  • Coordinate with policy owners for periodic reviews and updates.
  • Facilitate proper documentation handling, including coordination with Legal and Compliance for archiving.
  • Ensure employees have access to accurate and up-to-date HR information.

4. Governance, Compliance & Data Integrity

  • Implement and maintain strong operational controls across HR transactions.
  • Ensure accuracy and integrity of employee master data in collaboration with HRIS teams.
  • Support internal and external audit requirements related to HR operations.
  • Uphold strict confidentiality and proper handling of employee data.

5. Leadership & Team Management

  • Lead, coach, and develop the HR Operations team, including HR service and payroll specialists.
  • Build a high-performing, service-oriented, and detail-driven team culture.
  • Drive capability development in payroll governance, service delivery, and operational excellence.
  • Manage performance, succession planning, and team engagement.

Key Stakeholders

  • Internal: HR Business Partners, Executive Office, Employees
  • External: Payroll vendors, government agencies, and service providers

Qualifications & Experience

Required

  • 10–15 years of experience in HR Operations, including payroll and benefits
  • At least 8–10 years in a leadership role managing HR or shared services teams
  • Strong expertise in payroll processing, reconciliation, and benefits administration
  • In-depth knowledge of Philippine labor laws and statutory requirements
  • Experience in structured or high-volume environments

Technical Skills

  • HRIS and payroll systems expertise
  • Strong understanding of internal controls and compliance
  • Service management and SLA governance
  • Data management, reporting, and analytics
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