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Open nowFirst seen 33 hours ago

IT Head (Retail)

HRTX1,628 open roles

Where
Pasay City, Metro Manila, Philippines
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Your applicationOpen nowIT Head (Retail)HRTX · Pasay City, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HRTX's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 33 hours ago

The posting

Key Responsibilities

IT Strategy & Leadership

  • Develop and execute a comprehensive IT strategy aligned with business goals, supporting retail operations, tenant requirements, and customer experience initiatives
  • Lead enterprise architecture planning, ensuring scalable, secure, and future-ready technology solutions
  • Drive digital transformation initiatives, including automation, data integration, and cloud adoption

IT Infrastructure & Operations

  • Oversee end-to-end IT operations across multiple sites, ensuring high system availability, uptime, and performance
  • Manage IT infrastructure including on-premise and cloud environments (AWS, Azure, or GCP)
  • Administer and optimize network architecture (LAN/WAN, SD-WAN, VPN, firewalls, load balancers)
  • Ensure effective management of servers (Windows/Linux), virtualization (VMware/Hyper-V), and storage systems
  • Implement and monitor IT service management (ITSM) frameworks such as ITIL

Systems & Applications Management

  • Lead the design, implementation, and support of business-critical systems including: Point-of-Sale (POS) systems Customer Relationship Management (CRM) platforms ERP systems (SAP, Oracle, Microsoft Dynamics, etc.)
  • Ensure seamless system integration through APIs, middleware, and data pipelines
  • Oversee application lifecycle management, including upgrades, patches, and performance optimization

Cybersecurity & Risk Management

  • Establish and enforce robust cybersecurity frameworks (ISO 27001, NIST, CIS controls)
  • Implement security solutions such as SIEM tools, endpoint protection, intrusion detection/prevention systems (IDS/IPS)
  • Manage identity and access controls (IAM, Active Directory, Azure AD)
  • Conduct regular vulnerability assessments, penetration testing, and incident response planning
  • Ensure compliance with data privacy regulations and internal security policies

Retail & Mall Technology Enablement

  • Manage IT systems supporting mall and retail operations, including: Tenant systems and connectivity CCTV, access control, and security systems IoT devices and smart building technologies Digital signage and customer engagement platforms
  • Support omnichannel initiatives, integrating online and offline retail systems

Data & Analytics

  • Oversee data infrastructure, including data warehousing, business intelligence tools (Power BI, Tableau), and analytics platforms
  • Enable data-driven decision-making by ensuring data availability, integrity, and reporting capabilities

Vendor & Project Management

  • Evaluate, select, and manage third-party vendors, system integrators, and technology partners
  • Lead large-scale IT projects using structured methodologies (Agile, Scrum, Waterfall)
  • Manage IT budgets, cost optimization, and procurement processes

People Leadership & Development

  • Build, lead, and mentor a high-performing IT team across infrastructure, applications, and support functions
  • Establish clear KPIs, performance management frameworks, and capability development plans
  • Foster a culture of innovation, accountability, and continuous improvement

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (Master’s degree is an advantage)
  • Minimum 10–15 years of progressive IT experience, with at least 5 years in a leadership role
  • Proven experience in multi-site IT operations, preferably in retail, mall, or commercial environments

Technical Skills & Expertise

  • Strong knowledge of enterprise architecture and system design
  • Hands-on experience with cloud platforms (AWS, Azure, GCP)
  • Expertise in network infrastructure (Cisco, Fortinet, Palo Alto, etc.)
  • Proficiency in server management (Windows Server, Linux), virtualization, and storage systems
  • Experience with cybersecurity tools and frameworks
  • Familiarity with DevOps practices, CI/CD pipelines, and automation tools is a plus
  • Experience in database management (SQL Server, MySQL, PostgreSQL, Oracle)
  • Knowledge of API integrations, microservices architecture, and middleware solutions
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