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Open nowFirst seen 5 days ago

Mortgage( DM) Collections Specialists

HRTX220 open roles

Where
Quezon City, Metro Manila, Philippines
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Your applicationOpen nowMortgage( DM) Collections SpecialistsHRTX · Quezon City, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HRTX's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Qualifications:

  • A minimum of 1 year of experience in collections across any sector, demonstrating a solid understanding of the collections process.
  • 2 years of contact center experience preferred, showcasing your ability to handle customer inquiries effectively.
  • Exceptional oral and written communication skills, complemented by effective listening abilities.
  • A customer-centric approach, emphasizing empathy and understanding in all interactions.
  • Strong attention to detail to ensure accuracy in data management and reporting.
  • Proficiency in computer applications, specifically MS Office and a good understanding of internet-based tools.
  • Ability to handle customer interactions politely and professionally to instill confidence.
  • Flexibility to work in shifts, accommodating varying schedules as needed.
  • Dependable and goal-oriented, with a proven ability to meet targets.
  • Desirable: Insight into self and others to foster effective communication and teamwork.

͏

Responsibilities:

  • Manage delinquent accounts and execute dedicated collection activities with sensitivity and professionalism.
  • Engage with customers through calls to update them on their account status and facilitate the collection of overdue amounts.
  • Skillfully negotiate with customers in a firm yet respectful manner to achieve successful resolution of outstanding debts.
  • Update internal systems and document service requests based on customer interaction feedback.
  • Consistently adhere to relevant laws and regulations in all collection activities to maintain ethical standards.
  • Coordinate effectively with internal departments and external partners to gather necessary information for customer inquiries.
  • Ensure that each customer receives the right service to enhance satisfaction and trust.
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    The review screen in CV Rocket: how each CV was read, round by round.

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