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Open nowFirst seen 3 days ago

Quality Assurance Manager

HRTX220 open roles

Where
Cebu City, Cebu, Philippines
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Your applicationOpen nowQuality Assurance ManagerHRTX · Cebu City, Cebu, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HRTX's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

The posting

This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.

Location: Cebu Shift: Night Shift Set-up: Onsite Start Date: June / ASAP

Key Responsibilities: - Develop and manage QA policies, procedures, and performance standards - Conduct audits, identify quality issues, and oversee corrective actions. - Collaborate with cross-functional teams to ensure product/service quality. - Monitor compliance with industry and regulatory standards (e.g., HIPAA, ISO).

Qualification: - 3 years of experience as QA Manager - Handled at least a team of 6-8 members - Experience in Healthcare BPO is preferred - Has knowledge on various quality improvement tools and techniques like Kaizen, Lean six sigma, FMEA etc.

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  1. A CV for this posting

    Written against HRTX's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on HRTX's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    HRTX's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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3×

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